Property Manager - The Manzanita

Mercy Housing; San Leandro (CA); On-site; USD 45,460 - 50,144; Full time

Benefits offered by this job

Healthcare plans

PTO 15 days + holidays

403b + match

Paid holidays

Paid time off during Christmas/NewYear

Parental leave and caregiver leave

Life insurance

Job summary

Mercy Housing is seeking an on-site Property Manager for The Manzanita, an 80-unit family apartment building in San Leandro, CA. You will lead site staff, direct building operations, manage budgets, and oversee leasing, rent collection, and compliance.

Candidate experience in housing management and customer service is required. This on-site role includes diverse duties and close collaboration with maintenance and resident services teams.

Qualifications

• High school diploma or equivalent.
• Valid driver's license and ability to operate a vehicle.
• Knowledge of local and federal housing laws (Fair Housing, L/T laws).
• Experience handling finances for a property portfolio (budgets, income, expenses).
• Experience in housing management including HUD, LIHTC, Rural Housing, Tax‑Exempt Bond properties.

Responsibilities

• Oversees rent collection processes to ensure timely payments and benchmarks.
• Maintains occupancy targets through effective leasing strategies.
• Maximizes rents within regulatory guidelines.
• Manages operations within approved budgets and identifies cost savings.
• Reviews expenses to align with budget goals and drives CNOI performance.
• Ensures regulatory compliance and maintains resident files and certifications.
• Delivers strong customer service in partnership with staff.
• Other duties as assigned.

Skills

English communication

Customer service

Leadership

Education

High school diploma or equivalent

Professional property/affordable housing certification

Tools

Microsoft Office

Job description

Build a career that builds communities. At Mercy Housing, your work creates homes, hope, and opportunity. Join a mission-driven team where mercy, justice, and respect guide everything we do—from empowering residents to supporting your personal and professional growth. Together, we’re transforming lives through affordable housing and inclusive communities.

The Property Manager will provide leadership to site staff, direction for building operations, customer service, resident relations, property budget management, rent collections, leasing, compliance and guidance on maintenance priorities. We are looking for applicable experience in management and customer service.

This position will lead operations at The Manzanita, an 80‑unit family apartment building in San Leandro, CA.

We encourage candidates with lived experience to apply. This is an on‑site position.

PAY: $33.00‑$36.40

Benefits

• Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision
• 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays.
• 403b + match
• Early close Fridays (3 paid hours each Friday)
• Early close prior to a holiday (3 paid hours)
• Paid Time off between Christmas and New Year's Holiday
• Paid Volunteer Time
• Paid Parental Leave and Care Giver Leave
• Paid Life Insurance
• Free Employee Assistance Plan
• Free Basic Dental
• Pet Insurance options

Duties

• Oversees rent collection processes to ensure timely payments and achievement of collection benchmarks.
• Maintains occupancy rates at or above budgeted targets by actively managing leasing strategies.
• Maximizes allowable rents within the guidelines of applicable regulatory programs.
• Manages property operations within approved budget parameters and identifies opportunities for cost savings.
• Regularly reviews and controls property expenses to align with budget goals.
• Drives performance to meet or exceed Controllable Net Operating Income (CNOI) objectives.
• Monitors and ensures full compliance with regulatory requirements, including resident files, annual and interim recertifications, and all necessary documentation.
• Delivers great customer service to residents in partnership with Assistant Property Manager, Maintenance, and Resident Services staff.
• Other duties as assigned.

Minimum Qualifications Of Position

• High school diploma or equivalent.
• Legally operate a motor vehicle (valid driver's license).
• Working knowledge of applicable local and federal housing laws, including Fair Housing and Landlord and Tenant laws.
• Experience being accountable for financials.
• Previous housing or property management experience including HUD, Low Income Tax Credits, Rural Housing, and Tax‑Exempt Bond properties.

Preferred Qualifications Of Position

• Professional certification in property or affordable housing management.
• Minimum two (2) years of administrative, accounting, customer service, and/or supervisory experience.

Knowledge And Skills

• Comprehend and communicate in the English language both orally and in writing.
• Legally operate a motor vehicle (valid driver's license).
• Proficient with Microsoft Office.

This is a brief description summarizing the abilities needed for the position. Mercy Housing is a fair chance employer; while we conduct background checks for all positions, we will consider qualified applicants with arrest and conviction records.