Property Manager - All Hallows Senior Community

Mercy Housing; San Francisco (CA); On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

Early Friday close hours (3 paid)

Holiday close (3 paid hours)

Paid PTO year 1

Healthcare plans

Dental & vision

PTO 15 days

Holidays + floating

403b + match

Volunteer time

Parental & caregiver leave

Life insurance

Employee assistance plan

Free basic dental

Pet insurance

Job summary

Mercy Housing in San Francisco is seeking a Property Manager to lead on-site operations at All Hallows Senior Community. You will oversee staff, leasing, budgets, rent collections, compliance, and resident relations, delivering excellent service and cost controls.

This role requires experience in housing management, strong customer service, and the ability to manage a budget while ensuring compliance with applicable laws. The position is on-site and aligned with Mercy Housing’s mission.

Qualifications

• High school diploma or equivalent required.
• Knowledge of local and federal housing laws (Fair Housing, L/T laws).
• Experience handling financials in housing management.
• Experience with HUD, LIHTC, Rural Housing or Tax-Exempt Bond properties preferred.
• Valid driver’s license required.

Responsibilities

• Deliver excellent customer service to residents in partnership with staff.
• Oversee rent collection and achievement of collection benchmarks.
• Maintain occupancy through effective leasing strategies.
• Manage operations within budget and identify cost-saving opportunities.
• Control property expenses to meet budget goals.
• Drive performance to meet CNOI objectives.
• Ensure regulatory compliance and proper resident documentation.
• Perform additional duties as assigned.

Skills

Customer service

Budget management

Rent collection

Leasing/occupancy

Regulatory compliance

Team leadership

MS Office

Education

High school diploma or equivalent

Professional certification in property or affordable housing management

Tools

Microsoft Office

Job description

Build a career that builds communities. At Mercy Housing, your work creates homes, hope, and opportunity. Join a mission-driven team where mercy, justice, and respect guide everything we do—from empowering residents to supporting your personal and professional growth. Together, we’re transforming lives through affordable housing and inclusive communities.

The Property Manager will provide leadership to site staff, direction for building operations, customer service, resident relations, property budget management, rent collections, leasing, compliance and guidance on maintenance priorities. We are looking applicable experience in management and customer service.

This position will lead operations at All Hallows Senior Community.

We encourage candidates with lived experience to apply. This is an on-site position.

PAY

$32.40 - $34.70

Benefits

• Early close Fridays (3 paid hours each Friday)
• Early close prior to a holiday (3 paid hours)
• Paid Time off between Christmas and New Year's Holiday
• Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision
• 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays.
• 403b + match
• Paid Volunteer Time
• Paid Parental Leave and Care Giver Leave
• Paid Life Insurance
• Free Employee Assistance Plan
• Free Basic Dental
• Pet Insurance options

Duties

• Deliver great customer service to residents in partnership with Assistant Property Manager, Maintenance, and Resident Services staff.
• Rent collection, ensure timely payments and achievement of collection benchmarks.
• Maintain occupancy rates at or above budgeted targets by actively managing leasing strategies.
• Manage property operations within approved budget parameters and identifies opportunities for cost savings.
• Regularly reviews and controls property expenses to align with budget goals.
• Drive performance to meet or exceed Controllable Net Operating Income (CNOI) objectives.
• Monitor and ensure compliance with regulatory requirements, including resident files, annual and interim recertifications, and all necessary documentation.
• Other duties as assigned.

Minimum Qualifications Of Position

• High school diploma or equivalent.
• Working knowledge of applicable local and federal housing laws, including Fair Housing and Landlord and Tenant laws.
• Experience being accountable for financials.
• Previous housing or property management experience including HUD, Low Income Tax Credits, Rural Housing, and Tax-Exempt Bond properties.
• Legally operate a motor vehicle (valid driver's license).

Preferred Qualifications Of Position

• Professional certification in property or affordable housing management.
• Minimum two (2) years of administrative, accounting, customer service, and/or supervisory experience.

Knowledge And Skills

• Comprehend and communicate in the English language both orally and in writing.
• Legally operate a motor vehicle (valid driver's license).
• Proficient with Microsoft Office.

This is a brief description summarizing the abilities needed for the position.

Mercy Housing is a fair chance employer; while we conduct background checks for all positions, we will consider qualified applicants with arrest and conviction records.