Assistant Property Manager- Neary Lagoon

Mercy Housing; Santa Cruz (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Healthcare plans

Dental and Vision

PTO time

Holidays

403b match

Early close Fridays

Holiday hours

Volunteer time

Parental Leave

Life Insurance

Employee Assistance Plan

Pet Insurance

Job summary

Mercy Housing is seeking an Assistant Property Manager to join the Property Manager in day-to-day operations of an on-site California property. Strong HUD and Tax Credit experience is essential to ensure compliant, resident-focused service.

You will provide customer service to residents and help coordinate front desk and maintenance activities. Role involves rent collection, leasing from application to move-in, and responding to service requests, with potential after-hours work as needed.

Qualifications

• High School Diploma or equivalent is required.
• Preferred experience in administrative, office, or customer service roles.
• Knowledge of local and federal housing laws is a plus.

Responsibilities

• Enters data in resident accounts receivable ledgers.
• Assists with resident records documentation.
• Collects rent and other income, makes bank deposits, and forwards receipts.
• Assists with the leasing process from initial application to move-in.
• Responds to customer service requests.
• May work outside normal business hours to respond to the needs of the property.

Skills

Customer service

Administrative tasks

Leasing support

Attention to detail

Data entry

Education

High School Diploma or equivalent

Tools

Property management software

Job description

Build a career that builds communities. At Mercy Housing, your work creates homes, hope, and opportunity. Join a mission-driven team where mercy, justice, and respect guide everything we do- from empowering residents to supporting your personal and professional growth. Together, we’re transforming lives through affordable housing and inclusive communities.

The successful Assistant Property Manager will work with the Property Manager in the day-to-day operations of the property. Strong understanding of HUD and Tax Credit experience is essential. You'll provide customer service to residents and visitors, and take the initiative and provide direction to staff. Work with the Front Desk and Maintenance site teams and coordinate resident engagement and events.

We encourage candidates with lived experience to apply. This is an on-site position.

Pay

$23.00 - $25.00 /hour DOE

Benefits

• Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision
• 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays.
• 403b + match
• Early close Fridays (3 paid hours each Friday)
• Early close prior to a holiday (3 paid hours)
• Paid Time off between Christmas and New Year's Holiday
• Paid Volunteer Time
• Paid Parental Leave and Care Giver Leave
• Paid Life Insurance
• Free Employee Assistance Plan
• Free Basic Dental
• Pet Insurance options

Duties

• Enters data in resident accounts receivable ledgers.
• Assists with resident records documentation.
• Collects rent and other income, makes bank deposits, and forwards receipts.
• Assists with the leasing process from initial application to move-in.
• Responds to customer services requests.
• May work outside normal business hours to respond to the needs of the property.

Minimum Qualifications

• High School Diploma or equivalent.

Preferred Qualifications

• One (1) year of administrative, office, accounting, or customer service experience.
• Property management work experience and knowledge of applicable local and federal housing laws.
• Knowledge of real estate property management applications.

Knowledge And Skills

• Adhere to complex regulatory requirements.
• Maintain resident account receivable ledgers under supervision.

Mercy Housing is a fair chance employer; while we conduct background checks for all positions, we will consider qualified applicants with arrest and conviction records.