Property Manager - Affordable Housing Leader

Enterprise Community Partners, Inc.; Baltimore, Northern (MD, KY); Hybrid; USD 61,000 - 73,000; Full time

Job summary

Enterprise Community Partners in Baltimore seeks a Property Manager for Mulberry at Park to lead operations, safety, leasing, and resident services. You will manage staff, oversee budgets, and supervise marketing efforts to hit occupancy and financial targets.

The role requires a minimum of three years in property management with supervisory experience, and certifications (NCHM COS, TCS) or a plan to obtain them. Strong communication and budget skills are essential.

Qualifications

• Minimum three years property management experience or management experience in a related field, at least two years in a supervisory role preferred.
• High School Diploma or G.E.D.
• NCHM COS (Certified Occupancy Specialist) & TCS (Tax Credit Specialist) Certification or equivalent certification from a nationally recognized compliance training program and experience, or ability and commitment to obtain certifications at the next available course offering.
• Demonstrated experience and solid track record in marketing and leasing.
• Strong financial acumen; Demonstrated ability to understand basic financial statements and to manage expenses and revenue within budgets.
• Ability to lead, direct, and motivate others to innovate and excel.
• Ability to work in a fast-paced environment demonstrating strong organizational and follow up skills along with an ability to manage multiple priorities.
• Strong verbal and written communication skills with the ability to interact, in English, with a diverse group of associates, residents and external agencies.

Responsibilities

• Attracts, retains, coaches, motivates and leads a high-performance team; holds the team accountable for meeting all mission, quality, safety and other performance standards.
• Oversee operations, marketing, financial management and maintenance of the assigned property.
• Continuously monitors the building, grounds, and surrounding areas to ensure that the community is safe, clean, and attractive; presents an exceptional impression for guests and prospective residents.
• Develops the community’s annual operating budget and maintenance plans; monitors expenses, revenues and financial metrics; makes recommendations and adjustments as appropriate to achieve financial and other performance targets.
• Interacts routinely with residents; communicates effectively, appropriately, and courteously with residents, associates, management and guests to ensure that all areas of concern are addressed promptly and professionally.
• Implements and monitors compliance with Enterprise Residential policies and procedures and external regulatory requirements; ensures solid understanding of Enterprise Residential’s operational and human resources policies and procedures among all community staff and addresses variances quickly to ensure consistent compliance.
• Leads and directs sales and marketing activities both on and off site to achieve occupancy goals; recommends strategies to adjust activities as needed in response to market conditions, competitive pressures, apartment turnovers, and other factors influencing occupancy; maintains knowledge of competitive properties and market trends and makes recommendations as appropriate.
• Ensures strict compliance with the Fair Housing Act, shows and leases apartments; qualifies prospective residents in compliance with program requirements; manages lease renewal process.
• Collects rents, monitors and manages delinquencies and collections, and maintains accurate records.
• Implements and monitors safety protocols; sets a strong example and holds associates accountable for practicing a culture of safety.
• Promotes resident services initiatives in conjunction with the Resident Services Department; drives efforts at the community level, engaging residents in social and educational activities and events.
• Prepares, monitors, and distributes reports on a variety of operational and financial data.
• Participates in and attends all required training sessions; ensures that all associates are fully trained and aware of job responsibilities.
• Identifies succession candidates and implements career development plans for property level associates.
• Supports other communities as assigned by management.
• Other duties as assigned.

Skills

Property management

Supervisory experience

Marketing and leasing

Financial acumen

English communication

MS Word

MS Excel

Customer service

Problem solving

Education

High School Diploma or GED

NCHM COS

TCS Certification

Tools

Microsoft Word

Microsoft Excel

Job description

Enterprise Community Partners in Baltimore seeks a Property Manager for Mulberry at Park to lead operations, safety, leasing, and resident services. You will manage staff, oversee budgets, and supervise marketing efforts to hit occupancy and financial targets.

The role requires a minimum of three years in property management with supervisory experience, and certifications (NCHM COS, TCS) or a plan to obtain them. Strong communication and budget skills are essential.