Property Manager

Associa; Wilmington (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Associa is seeking a seasoned Multifamily Portfolio Property Manager in Wilmington, NC to oversee multiple small multifamily communities. The role focuses on operations, financial performance, and resident experience, coordinating with owners, residents, and vendors to drive efficiency and growth.

The ideal candidate combines leadership with solid budgeting and regulatory knowledge, and holds an active NC Real Estate Broker License.

Qualifications

• Minimum of three years of multifamily property management experience.
• Current North Carolina Real Estate Broker License required.
• Strong budgeting, financial reporting, and operational performance management.
• Proficient in property management software and Microsoft Office Suite.
• Excellent communication, leadership, and interpersonal skills.
• Strong organizational skills with attention to detail.
• Flexibility to work evenings and weekends as needed.

Responsibilities

• Oversee daily operations of assigned multifamily communities to maximize resident satisfaction and property performance.
• Develop and implement leasing, marketing, and resident retention strategies to maintain high occupancy and optimize rental income.
• Manage operating budgets and financial performance; ensure revenue and expense goals are met.
• Prepare monthly owner reports and maintain records related to property operations and financial performance.
• Supervise vendor and contract services for repairs to ensure quality and cost-efficiency.
• Conduct regular property inspections (move-in/out, common areas, safety).
• Resolve resident concerns promptly and maintain high customer service standards.
• Maintain relationships with vendors and contractors for quality services.
• Ensure compliance with local, state, and federal laws including Fair Housing.

Skills

Budgeting

Leadership

Communication

Operations management

Customer service

Teamwork

Problem solving

Microsoft Office

Regulatory awareness

Education

North Carolina Real Estate Broker License

Tools

Property management software

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Position Summary

We are seeking a motivated and experienced Multifamily Portfolio Property Manager to oversee the operations, financial performance, and resident experience of a portfolio of small multifamily communities. This role is responsible for implementing strategic initiatives, optimizing asset performance, maintaining high occupancy levels, and ensuring service excellence across multiple properties.

The ideal candidate is a results-driven property management professional with strong financial acumen, exceptional leadership skills, and a passion for creating positive resident experiences. This position works closely with property owners, residents, and vendors to ensure operational efficiency, regulatory compliance, and portfolio growth.

Key Responsibilities

• Oversee the daily operations of assigned multifamily communities to maximize resident satisfaction and property performance.
• Develop and implement effective leasing, marketing, and resident retention strategies to maintain high occupancy levels and optimize rental income.
• Manage operating budgets and financial performance, ensuring revenue and expense goals are achieved.
• Prepare monthly owner reports and maintain accurate records related to property operations and financial performance.
• Supervise vendor and contract services repair activities to ensure communities are well maintained and operating efficiently.
• Conduct regular property inspections, including move-in, move-out, and common area safety inspections.
• Ensure timely resolution of resident concerns and maintain a high standard of customer service.
• Establish and maintain productive relationships with vendors and contractors to ensure quality services and cost-effective operations.
• Maintain compliance with all local, state, and federal laws, including Fair Housing regulations and company policies.

Requirements

Qualifications

• Minimum of three (3) years of multifamily property management experience.
• Strong knowledge of multifamily property management principles, industry best practices, and applicable regulations.
• Demonstrated experience with budgeting, financial reporting, and operational performance management.
• Proficiency in property management software and Microsoft Office Suite.
• Excellent communication, leadership, and interpersonal skills.
• Strong organizational skills with exceptional attention to detail.
• Effective problem-solving and decision-making abilities.
• Ability to work independently and collaboratively in a team environment.
• Commitment to delivering outstanding customer service.
• Flexibility to work evenings and weekends as business needs require (emergency calls).
• Current/Active North Carolina Real Estate Broker License required.

Why Join Our Team?

This is an exciting opportunity for an experienced property management professional who thrives in a fast-paced environment and enjoys driving operational excellence. If you are a strategic thinker, strong leader, and passionate about delivering exceptional resident experiences, we encourage you to apply.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.