Property Manager

Texas Apartment Association; San Antonio (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Texas Apartment Association seeks an experienced Property Manager to supervise on-site teams and oversee all apartment community operations in compliance with company policies and Fair Housing guidelines.

The role emphasizes superior customer service, budget management, and maintaining a positive work environment while ensuring safety and quality resident experiences.

Qualifications

• High School diploma or GED required; an Associate or Bachelor’s degree is preferred.
• Strong interpersonal communication and professional demeanor are essential.
• Excellent organization, multitasking, and attention to detail are needed.

Responsibilities

• Guide site staff sales efforts and leasing procedures in line with Fair Housing guidelines.
• Oversee leasing process including application review and approval/denial.
• Manage property-related expenses with timely reporting and reconciliation.
• Ensure accurate month-end financial closings and budget alignment.
• Collaborate with Regional Manager on annual operating and improvement budgets.
• Maintain professional, respectful interactions with residents and staff.

Skills

Interpersonal communication

Professional demeanor

Organization

Multitasking

Attention to detail

Microsoft Office

Property management software

Financial reporting

Education

High School diploma or GED

Associate or Bachelor’s degree preferred

Tools

Property management software

Microsoft Office (Word, PowerPoint, Excel, Outlook)

Job description

The Property Manager position is responsible for maintaining full professionalism while directing and controlling all aspects of the apartment community, including site-level operations and on-site team, to ensure full compliance with company policies and procedures, safety protocols, and all Fair Housing guidelines. Additionally, the Property Manager is responsible for facilitating a positive work environment with the team, as well as providing a high degree of customer service to cultivate a quality community living experience for our valued residents.

Responsibilities

Monitor and promote the consistency and effectiveness of site staff sales performance in all areas related to prospective resident interactions including showing, leasing, follow-up procedures, and obtaining closure in adherence with Fair Housing and the company resident qualifying guidelines.

Oversee the leasing process by reviewing and approving/denying prospective resident applications in adherence to the company’s resident qualifying criteria.

Regulate and oversee all property-related expenses. Provide timely receipt and reconciliation of all charges related to renting.

Ensure that the property month-end closeout is financially accurate and timely.

Collaborate with the Regional Manager in the development of annual operating and major improvement budgets.

Always demonstrate and direct all team members in professional courtesy while interacting with residents.

Maintain an open-door policy to promptly address all resident requests, comments, concerns, or complaints for the purpose of increasing retention and overall satisfaction.

Facilitate an ethical and harmonious work environment and ensure effectiveness of team.

Consistently and effectively monitor job performance using adequate documentation and communicating deficiencies and corrective actions taken with your Regional Manager.

Oversee, direct, and manage all facets of community maintenance.

Lead and partner with maintenance personnel to utilize property resources to achieve resident satisfaction and building efficiency.

Ensure on-site conditions are well maintained while staying within the approved budget.

Willingly take on additional projects and/or duties as assigned.

Qualifications

High School diploma or GED. Associate degree or bachelor’s degree preferred.

Three to five years apartment industry with supervisory/management experience.

Excellent interpersonal communication skills.

Professional demeanor and appearance.

Excellent organization and multitasking skills, and attention to detail.

Strong financial reporting, organization, and accounting skills; this role requires thorough attention to detail.

Understanding of property management software.

Strong computer skills and excellent knowledge of Microsoft Office products, including Word, PowerPoint, Excel, and Outlook.