Property Management Assistant: Resident Relations & Ops

Westover Property Management Company Lp; Upper Chichester Township (Delaware County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Sign-on bonus

Medical insurance

Vision insurance

Dental insurance

Life/AD&D insurance

Disability insurance

Paid vacation

Paid sick/personal time

Holiday pay

Weekly pay

401(k) match

Flexible schedule

Apartment discount after 90 days

Job summary

Westover Companies is seeking an Assistant Manager at our Boothwyn property to work under the Property Manager. This full-time role handles renewals, coordination with Marketing for resident retention, and ensures timely rent collection and lease processing.

We offer a comprehensive benefits package and a $1,000 sign-on bonus. Ideal candidates have 1–2 years in customer service and strong communication, with availability for evenings and weekends.

Qualifications

• CALP credential preferred, not required.
• 1–2 years of customer service experience.
• Logical thinking and problem-solving ability.
• Strong communication and active listening skills.
• Ability to follow directions and work with teams.
• Positive attitude and composure under stress.
• Fair Housing certification prior to interaction with prospects or residents.
• Competent computer skills and MS Office.
• Experience with Yardi/OneSite; Entrata knowledge preferred.
• Evenings and weekends availability.
• Present self neat, professional; reliable transportation.

Responsibilities

• Generate and complete resident renewals.
• Work with Marketing to plan and carry out resident retention campaigns and activities.
• Assist Property Manager and Regional Manager in assigned tasks.
• Ensure rents and late fees are posted in a timely manner.
• Initiate necessary legal actions per state guidelines.
• Represent the company in a professional manner at all times.
• Confirm leases and paperwork are completed accurately and on time.
• Maintain resident files digitally and physically.
• Support staff to encourage teamwork and lead by example.
• Maintain community appearance and timely repairs.
• Learn and enforce all safety rules.
• Direct staff to follow a 'safety first' approach and fix unsafe conditions.
• Perform other tasks as directed.

Skills

Customer service

Communication

Active listening

Teamwork

Problem solving

Education

CALP credential

Tools

Yardi

OneSite

Entrata

Microsoft Office

Job description

Westover Companies is seeking an Assistant Manager at our Boothwyn property to work under the Property Manager. This full-time role handles renewals, coordination with Marketing for resident retention, and ensures timely rent collection and lease processing.

We offer a comprehensive benefits package and a $1,000 sign-on bonus. Ideal candidates have 1–2 years in customer service and strong communication, with availability for evenings and weekends.