Resident-Focused Assistant Property Manager

Paycom; Wilmington (DE); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, vision and dental insurance

Paid vacation

Weekly pay

401(k) employer match

Flexible schedule

Discount on apartment

Job summary

The Westover Companies in Wilmington, DE are seeking an Assistant Manager at our property to supervise daily operations under the Property Manager. This full-time, day-shift role supports leasing, resident relations, and administrative tasks to ensure a high-quality living environment.

You will work with Marketing on retention campaigns, process rents and late fees, and help maintain our community appearance.

Qualifications

• CALP credential preferred, not required
• Previous industry experience for 1 year 2 years of customer service experience
• Logical thinking skills and problem-solving ability
• High level communication and active listening skills
• Ability to follow direction and work with teams
• Must possess a positive attitude and maintain composure in stressful situations
• Achieve Fair Housing certification prior to interaction with prospects or residents
• Competent computer skills and ability to work in Microsoft Office applications
• Experience working with industry software (Yardi or OneSite); knowledge of Entrata preferred, not required
• Be able to work evenings and weekends
• Present self in a neat, clean and professional manner at all times
• Reliable transportation

Responsibilities

• Generate and complete resident renewals
• Work with Marketing to plan and carry out resident retention campaigns and activities
• Assist Property Manager and Regional Manager in any assigned or needed tasks as required
• Ensure that all rents and late fees/check charges are collected and posted in a timely manner
• Generate necessary legal action and processes in accordance with State and Company guidelines
• Represent the company in a professional manner at all the times
• Confirm all leases and corresponding paperwork are completed and input accurately and on a timely basis
• Ensure current resident files are properly maintaineddigitally and physically
• Provide support to staff to encourage teamwork and lead as an example in creating a harmonious environment
• Maintain community appearance and ensure repairs are noted and completed on timely basis
• Learn and ensure compliance with all company, local, state and federal safety rules
• Direct staff to follow a “safety first” principle and correct any unsafe conditions in a timely manner
• Perform other tasks as directed

Skills

Customer service

Communication

Problem solving

Teamwork

Positive attitude

Time management

Attention to detail

Education

CALP credential

Tools

Microsoft Office

Yardi

OneSite

Entrata

Job description

The Westover Companies in Wilmington, DE are seeking an Assistant Manager at our property to supervise daily operations under the Property Manager. This full-time, day-shift role supports leasing, resident relations, and administrative tasks to ensure a high-quality living environment.

You will work with Marketing on retention campaigns, process rents and late fees, and help maintain our community appearance.