Property Management Assistant

Associa; Lexington (MA); On-site; USD 33,000 - 36,000; Full time

Job summary

The Dartmouth Group in Lexington is seeking a Property Management Assistant to support Portfolio Managers and Site Staff, delivering seamless service to residents and board members.

Ideal candidates have at least 1 year of fast-paced customer service and administrative experience, strong communication skills, and proficient in MS Office; you will manage communications, documents, and maintenance requests for multiple properties.

Qualifications

• 1 year of experience in a fast-paced customer service and administrative role.
• Strong written and spoken communication skills.
• High level of attention to detail, initiative, accountability, and adaptability.
• Ability to meet deadlines and manage multiple deadlines.

Responsibilities

• Draft communications and documents for management, residents, and board members.
• Manage ongoing communications from Portfolio Managers, Site Staff, Board Members, Residents, Accounting, and Team members.
• Maintains condominium documents, contracts, regulations, phasing, violations, and related correspondence.
• Provide administrative and customer support to Portfolio and Community Managers, including coordination of monthly meetings, maintenance requests, scheduling, and owner requests.
• Provide support to residents during sale and refinancing, and modification requests/approvals.
• Database management for assigned properties.

Skills

Communication

Attention to detail

Time management

Customer service

Tools

MS Office

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Dartmouth Group is hiring a Property Management Assistant for its location in Lexington.

The Property Management Assistant supports several Portfolio Managers and Site Staff to provide seamless customer service to our residents and board members.

Essential Functions

• Draft communications and documents for management, residents, and board members.


• Manage ongoing, incoming communications from Portfolio Managers, Site Staff, Board Members, Residents, Accounting, and Team members in a timely fashion.


• Maintains condominium documents, contracts, regulations, phasing, violations, and all related correspondence.


• Provide administrative and customer support to Portfolio and Community Managers, including coordination of monthly meetings, facilitating maintenance requests, scheduling appointments, and unit owner requests.


• Provides administrative support to residents during the sale and/or refinancing of unit(s) and modification requests/approvals.


• Business partner to Portfolio Managers and board of directors; advocate for residents.


• Database management for assigned properties.


• Other duties as assigned.

Hourly pay rate is $24-$26.

Requirements

• 1 year of experience in a fast-paced customer service and administrative role. A great entry-level opportunity for those looking to get into the property management field.


• Strong communication skills (both written and spoken)


• High level of attention to detail, initiative, accountability, and adaptability.


• Ability to meet deadlines and manage multiple deadlines.


• Must be able to build strong relationships at all levels: team members, site staff, residents, and board members.


• Strong Microsoft Office skills and experience with property management databases would be a plus.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.