Property Field Claims Adjuster – Tacoma

American Family Insurance; Seattle (WA); On-site; USD 64,000 - 106,000; Full time

Benefits offered by this job

401(k) plan

Pension plan

Annual incentive

Paid holidays

Paid time off

Student loan repayment

Paid family leave

Job summary

American Family Insurance in the Tacoma metro area is seeking a field-based Property Claim Adjuster to handle homeowner claims. You will report to the Property Claim Manager and spend about 80% of your time in the field, engaging directly with customers.

This role may require occasional office visits for meetings, training, and events, with travel up to 50% and some catastrophe duty. A company vehicle is provided and relocation support is offered where eligible.

Qualifications

• Demonstrated experience providing customer-driven solutions, support, or service.
• Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.
• Demonstrated experience handling moderately complex claims, or other equivalent experience.
• Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.
• Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.

Responsibilities

• Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
• Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis.
• Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
• Conducts on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
• Responds to customer inquiries, makes appropriate decisions and closes file as needed.
• Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
• Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.
• May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.

Skills

Customer service

Field claims experience

Multi-line claims

Casualty knowledge

Policy interpretation

Education

Property & Casualty license

Tools

Xactimate

Job description

American Family Insurance in the Tacoma metro area is seeking a field-based Property Claim Adjuster to handle homeowner claims. You will report to the Property Claim Manager and spend about 80% of your time in the field, engaging directly with customers.

This role may require occasional office visits for meetings, training, and events, with travel up to 50% and some catastrophe duty. A company vehicle is provided and relocation support is offered where eligible.