Property Experience Coordinator - Real Estate & Admin

Prologis; Mount Laurel Township (NJ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Healthcare benefits

Dental & Vision

401(k) with company match

Paid time off

Job summary

Prologis in New Jersey seeks a Real Estate and Customer Experience Coordinator to support three Property Managers and a Maintenance Technician across 30 million sq ft of industrial buildings. You will handle operations, communications, and vendor coordination to keep customers satisfied.

The role requires at least 3 years in administrative or real estate support, with strong communication, organization, and proficiency in Microsoft Office.

Qualifications

• At least 3 years of experience in an administrative, customer service, real estate, or related role.
• Excellent communication and interpersonal skills for internal and external customers, team members, and partners.
• Strong organizational and time-management skills with the ability to prioritize and meet deadlines.
• Sound mathematical and analytical skills.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Positive, proactive work ethic with attention to detail and good judgment when handling sensitive matters.
• Tact and confidentiality in handling documentation.

Responsibilities

• Provide operational and communications support to three Property Managers and a Maintenance Technician.
• Coordinate with Leasing, Construction, Customer Account Representatives, Essentials, Solar, Energy, and other internal teams.
• Assist RECX Managers with customer repair requests and monitor service tickets in the portal.
• Partner with Customer Account team on collections and update AR reports.
• Process vendor and customer payments through AP platforms and code for RECX Manager approval.
• Prepare customer documents for distribution, including contact lists and annual schedules.
• Distribute work notices to customers and prepare vendor contracts for signature via DocuSign.
• Receive, route, and follow up on incoming calls; maintain accurate property records.
• Follow property management policies, codes, regulations, and legal requirements.
• Complete special projects and other duties as assigned.

Skills

Communication

Organization

Mathematical skills

MS Office

Attention to detail

Discretion

Tools

Yardi

Salesforce

Job description

Prologis in New Jersey seeks a Real Estate and Customer Experience Coordinator to support three Property Managers and a Maintenance Technician across 30 million sq ft of industrial buildings. You will handle operations, communications, and vendor coordination to keep customers satisfied.

The role requires at least 3 years in administrative or real estate support, with strong communication, organization, and proficiency in Microsoft Office.