Property Admin & Customer Experience Coordinator

Prologis; Palo Alto (CA); On-site; USD 47,000 - 52,000; Full time

Benefits offered by this job

Healthcare and vision benefits

401(k) with company match

Paid time off and holidays

Volunteer time

Career development

Job summary

Prologis Milpitas, CA is seeking a Property Administrator (Real Estate & Customer Experience Coordinator) to support the Real Estate & Customer Experience Team across multiple properties. The role handles administrative duties, customer communications, and coordination with three Property Managers and a Maintenance Technician.

You will coordinate with customers, vendors, and internal partners, processing payments and maintaining records in accordance with policies.

Qualifications

• 3+ years of experience in an administrative, customer service, real estate, or related role.
• Ability to communicate clearly and professionally with internal and external customers, team members, and business partners.
• Ability to organize multiple priorities, meet deadlines, and follow through on commitments.
• Ability to perform basic mathematical calculations and review transactional information accurately.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to handle sensitive information with discretion, confidentiality, and sound judgment.
• Accuracy and attention to detail in document, payment, and record processing.

Responsibilities

• Support three Property Managers and a Maintenance Technician with operational coordination, customer communications, and administrative follow-through.
• Coordinate customer repair requests with the Maintenance Technician and vendors; monitor and update tickets in the online portal through resolution.
• Partner with Leasing, Construction, Customer Accounts, Essentials, Solar, Energy, and other internal teams to complete customer- and property-related work.
• Support customer payment collections and maintain required Accounts Receivable reporting databases.
• Process vendor and customer payments in Accounts Payable platforms, verify coding, and route transactions for manager approval.
• Prepare and distribute customer documents and notices, including contact lists, annual payment schedules, annual reconciliations, and work notifications; prepare vendor contracts in DocuSign and maintain completed files.
• Manage incoming calls and maintain accurate property and customer records, including utility meters, lockboxes, fire alarm codes, and contact information, in accordance with company policies and applicable legal requirements.

Skills

Administrative experience

Communication

Organization

Numerical skills

Microsoft Office

Discretion and confidentiality

Data entry

Tools

Yardi

Salesforce

DocuSign

Job description

Prologis Milpitas, CA is seeking a Property Administrator (Real Estate & Customer Experience Coordinator) to support the Real Estate & Customer Experience Team across multiple properties. The role handles administrative duties, customer communications, and coordination with three Property Managers and a Maintenance Technician.

You will coordinate with customers, vendors, and internal partners, processing payments and maintaining records in accordance with policies.