Industrial Property & CX Manager — Atlanta

Prologis; Atlanta (GA); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with company match

Paid time off

Volunteer time off

Job summary

Prologis in Atlanta is seeking a Property Manager (Real Estate & Customer Experience Manager) to join the Customer Experience Team. You will manage a diverse portfolio of industrial properties, maintain exceptional customer service, and collaborate with customers, vendors and internal stakeholders to optimize performance and safety.

You will work in a local office with about 25 team members, using Salesforce and other CRM tools to gather data, monitor metrics, and identify opportunities to

Qualifications

• 5+ years of industrial or commercial real estate experience, or equivalent relevant experience.
• Valid driver’s license with the ability to travel to multiple properties.
• Must have a current Real Estate sales license in the State of Georgia or be able to obtain a license within six months of commencing employment.
• Ability to build and maintain professional relationships with customers, vendors, and internal stakeholders.
• Strong mathematical and analytical skills, including the ability to process data and complete recurring variance reports.
• Strong organizational and time-management skills with the ability to prioritize multiple tasks, work independently and collaboratively, and meet deadlines.
• Ability to work extended hours when required and be on call for emergencies.

Responsibilities

• Manage customer relationships by communicating lease terms, conditions, and responsibilities; overseeing move-in and move-out processes; performing inspections; and coordinating required repairs or maintenance.
• Build and maintain long-term relationships across an assigned customer portfolio and anticipate customer needs to provide proactive solutions.
• Identify additional revenue opportunities by aligning Prologis value-added products and services, including Prologis Essentials, with customer needs.
• Use technical and CRM tools, such as Salesforce, to gather data, monitor performance metrics, and develop customer insights.
• Analyze and administer leases to support accurate interpretation and execution of lease obligations.
• Negotiate and manage competitively bid service agreements to support safe and well-maintained properties.
• Manage portfolio financial reporting, budgets, and recurring variance reporting to support established financial goals.

Skills

Real estate experience

Customer relationships

Data analysis

Time management

Communication

Education

Real Estate license (GA)

Tools

Salesforce

Job description

Prologis in Atlanta is seeking a Property Manager (Real Estate & Customer Experience Manager) to join the Customer Experience Team. You will manage a diverse portfolio of industrial properties, maintain exceptional customer service, and collaborate with customers, vendors and internal stakeholders to optimize performance and safety.

You will work in a local office with about 25 team members, using Salesforce and other CRM tools to gather data, monitor metrics, and identify opportunities to