Property Administrator (Real Estate & Customer Experience Coordinator)

Prologis; Mount Laurel Township (NJ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Healthcare benefits

Dental & Vision

401(k) with company match

Paid time off

Job summary

Prologis in New Jersey seeks a Real Estate and Customer Experience Coordinator to support three Property Managers and a Maintenance Technician across 30 million sq ft of industrial buildings. You will handle operations, communications, and vendor coordination to keep customers satisfied.

The role requires at least 3 years in administrative or real estate support, with strong communication, organization, and proficiency in Microsoft Office.

Qualifications

• At least 3 years of experience in an administrative, customer service, real estate, or related role.
• Excellent communication and interpersonal skills for internal and external customers, team members, and partners.
• Strong organizational and time-management skills with the ability to prioritize and meet deadlines.
• Sound mathematical and analytical skills.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Positive, proactive work ethic with attention to detail and good judgment when handling sensitive matters.
• Tact and confidentiality in handling documentation.

Responsibilities

• Provide operational and communications support to three Property Managers and a Maintenance Technician.
• Coordinate with Leasing, Construction, Customer Account Representatives, Essentials, Solar, Energy, and other internal teams.
• Assist RECX Managers with customer repair requests and monitor service tickets in the portal.
• Partner with Customer Account team on collections and update AR reports.
• Process vendor and customer payments through AP platforms and code for RECX Manager approval.
• Prepare customer documents for distribution, including contact lists and annual schedules.
• Distribute work notices to customers and prepare vendor contracts for signature via DocuSign.
• Receive, route, and follow up on incoming calls; maintain accurate property records.
• Follow property management policies, codes, regulations, and legal requirements.
• Complete special projects and other duties as assigned.

Skills

Communication

Organization

Mathematical skills

MS Office

Attention to detail

Discretion

Tools

Yardi

Salesforce

Job description

At Prologis, we don’t just lead the industry—we define it with a 1.3 billion square foot portfolio and an annual throughput of approximately $3.2 trillion. We create the intelligent infrastructure that powers global commerce, seamlessly connecting the digital and physical worlds. From agile supply chains to energy solutions, our ecosystems help your business move faster, operate smarter and grow sustainably. With unmatched scale, innovation and expertise, Prologis is a category of one—not just shaping the future of logistics but building what comes next.

Job Title:

Property Administrator (Real Estate & Customer Experience Coordinator)

Company:

Prologis

Real Estate & Customer Experience Coordinator – Mt. Laurel, NJ

A day in the life

As a Real Estate and Customer Experience Coordinator, you will support a Customer Experience Team (CET) serving customers across 30 million square feet of industrial buildings in the South/Philadelphia–Central New Jersey markets. Our customers range from leading e-commerce, logistics, and warehouse operations to smaller businesses. You will provide operational and communications support that helps the team focus on customer needs. This role is suited to someone who thrives in a fast-paced, customer-centric environment, balances competing priorities, and responds with urgency to internal and external requests.

Key responsibilities include:

• Provide operational and communications support to three Property Managers, also known as Real Estate and Customer Experience (RECX) Managers, and a Maintenance Technician so they can focus on meeting customer needs.
• Coordinate with Leasing, Construction, Customer Account Representatives, Essentials, Solar, Energy, and other internal teams.
• Assist RECX Managers with customer repair requests; coordinate with the Maintenance Technician and vendors as needed; monitor service tickets in the online portal and keep ticket information current.
• Partner with the Customer Account team on customer payment collections and update accounts receivable reports and databases as required.
• Process vendor and customer payments through applicable accounts payable platforms. Review and complete coding for RECX Manager approval as required.
• Prepare customer documents for distribution, including contact lists, annual payment schedules, and annual reconciliations.
• Distribute work notification memoranda to customers.
• Prepare vendor contracts for signature through DocuSign and maintain completed contract records.
• Receive, route, and follow up on incoming phone calls.
• Maintain accurate records for utility meters, lockboxes, fire alarm codes, customer contacts, and other assigned property information.
• Follow company property management policies and procedures, applicable codes and regulations, and governmental agency directives. Maintain property records in accordance with legal requirements and company policies and practices.
• Complete special projects and other duties as assigned.

Building blocks for success

Required:

• At least 3 years of experience in an administrative, customer service, real estate, or related role.
• Excellent communication and interpersonal skills, with the ability to build relationships and work effectively with internal and external customers, team members, and partners.
• Strong organizational and time-management skills, with the ability to prioritize, meet deadlines, and follow through with a sense of urgency.
• Sound mathematical and analytical skills.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Positive, proactive work ethic and strong attention to detail.
• Tact, discretion, confidentiality, and good judgment when handling sensitive matters and documentation.

Preferred:

• Valid driver’s license and ability to travel to multiple properties.
• Familiarity with systems such as Yardi and Salesforce.
• Familiarity with real estate processes and documents, including purchase agreements, leases, and property management responsibilities.

Hiring Salary Range: $27.30 - $37.55/hour ($56,800–$78,100). Salary will be determined by the candidate’s location, education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

People First

Each of us working at Prologis plays an essential role in the enduring success of our company. We value people who are decisive, courageous and adaptable. While we are one company, locations and departments operate with autonomy and accountability. Individuals take the initiative here.

When you join Prologis, you work shoulder to shoulder with some of the top talent in the industry to do the best work of your career. Every employee belongs. Every employee contributes. Employees advance their careers here.

As a successful global enterprise, Prologis has never lost sight of what matters most, our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and take a lot of time to focus on quality management and leadership development. People come first here.

All full-time roles in the US come with a robust benefits package which includes healthcare, dental, and vision insurance for employees and eligible dependents. Prologis also offers several other wellness, financial, and work/lifestyle-specific benefits. Our 401(k) retirement plan has a company match of 50% up to 12% of eligible compensation. We also offer generous PTO with a starting accrual of 22 days a year in addition to paid holidays and volunteer time.

All job offers are contingent upon successful completion of background verification. Prologis is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religions, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Employment Type:

Full time

Location:

New Jersey-Mt. Laurel Office