Property Damage Claims Lead — Onsite in Phoenix

U-Haul International, Inc.; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision plan

Onsite medical clinic

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Company-paid life insurance

Short-Term and Long-Term Disability

Paid holidays, vacation, and sick time

Discounts on cell phone plans, hotels,

Tuition Reimbursement Program

U-Haul University courses

Job summary

U-Haul International, Inc. is seeking a Property Damage Claims Supervisor to lead a team of claim professionals responsible for investigating and resolving property damage claims at our Phoenix campus.

The role emphasizes coaching, performance management, and regulatory compliance with the Department of Insurance guidelines. The ideal candidate has strong leadership and customer service skills, with experience in auto liability claims and proficiency in Microsoft Office.

Qualifications

• Minimum 4 years of experience handling and/or supervising auto liability claims.
• Excellent verbal and written communication skills.
• Strong leadership, interpersonal, organizational, and time management abilities.
• Proficiency with Microsoft Office applications, including Excel.
• Ability to obtain an Arizona Adjuster License within 30 days of employment.
• Ability to work on-site in Phoenix, AZ, Monday through Friday, for a minimum of 8 hours per day.

Responsibilities

• Train and mentor adjusters on company policies, procedures, claim handling best practices, and effective desk management.
• Conduct daily claim file reviews to ensure compliance with established procedures and provide guidance on claim resolution strategies.
• Review and approve claim payments, settlements, and denial letters.
• Provide ongoing coaching, feedback, and performance management to ensure productivity, quality, and timeliness standards are met.
• Investigate and address customer complaints, identifying and implementing effective resolutions.
• Prepare written responses to formal complaints submitted through regulatory and consumer agencies, including the Department of Insurance and Better Business Bureau.
• Establish, communicate, and monitor performance expectations through regular evaluations and management reporting.
• Analyze performance metrics and trends to identify development opportunities and improve team results.
• Review and approve employee timecards and attendance records.

Skills

Leadership

Communication

Time management

Excel

Tools

Microsoft Office (Excel)

Job description

U-Haul International, Inc. is seeking a Property Damage Claims Supervisor to lead a team of claim professionals responsible for investigating and resolving property damage claims at our Phoenix campus.

The role emphasizes coaching, performance management, and regulatory compliance with the Department of Insurance guidelines. The ideal candidate has strong leadership and customer service skills, with experience in auto liability claims and proficiency in Microsoft Office.