Claims Supervisor

U-Haul; Phoenix (AZ); On-site; USD 75,000 - 105,000; Full time

Job summary

Repwest Insurance is seeking a Property Damage Claims Supervisor to lead and develop a team of claims professionals responsible for investigation and resolution of property damage claims. The role oversees daily operations of claim adjusters to ensure efficiency, accuracy, and regulatory compliance.

The ideal candidate will be a strong leader with a passion for coaching, driving performance, and delivering exceptional customer service, while maintaining company standards and regulatory

Qualifications

• Minimum 4 years of experience handling and/or supervising auto liability claims.
• Excellent verbal and written communication skills.
• Strong leadership, interpersonal, organizational, and time management abilities.
• Demonstrated customer service and conflict resolution skills.
• Proficiency with Microsoft Office applications, including Excel.
• Ability to obtain an Arizona Adjuster License within 30 days of employment.
• Ability to work on-site in Phoenix, AZ, Monday through Friday, for a minimum of 8 hours per day.

Responsibilities

• Train and mentor adjusters on policy, procedures, claim handling, and desk management.
• Conduct daily claim file reviews for compliance and guidance on resolutions.
• Review and approve claim payments, settlements, and denial letters.
• Provide coaching and performance management to meet productivity and quality standards.
• Investigate and address customer complaints with effective resolutions.
• Prepare written responses to formal complaints to regulatory agencies (e.g., Department of Insurance, BBB).
• Establish and monitor performance expectations via evaluations and reports.
• Analyze performance metrics to identify development opportunities and improve results.
• Review and approve employee timecards and attendance.

Skills

Communication skills

Leadership

Customer service

Conflict resolution

Excel

MS Office

Arizona Adjuster License

On-site work

Tools

Microsoft Office

Excel

Job description

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.

This is a fully onsite position located at our corporate campus in Phoenix, AZ.

Repwest Insurance is seeking an experienced Property Damage Claims Supervisor to lead and develop a team of claims professionals responsible for the investigation and resolution of property damage claims.

As a Property Damage Claims Supervisor, you will oversee the daily operations of a team of Claim Adjusters, ensuring claims are handled efficiently, accurately, and in compliance with company standards and applicable Department of Insurance regulations. The ideal candidate is a strong leader who is passionate about coaching employees, driving performance, and delivering exceptional customer service.

Key Responsibilities

• Responsibilities include, but are not limited to:
• Train and mentor adjusters on company policies, procedures, claim handling best practices, and effective desk management.
• Conduct daily claim file reviews to ensure compliance with established procedures and provide guidance on claim resolution strategies.
• Review and approve claim payments, settlements, and denial letters.
• Provide ongoing coaching, feedback, and performance management to ensure productivity, quality, and timeliness standards are met.
• Investigate and address customer complaints, identifying and implementing effective resolutions.
• Prepare written responses to formal complaints submitted through regulatory and consumer agencies, including the Department of Insurance and Better Business Bureau.
• Establish, communicate, and monitor performance expectations through regular evaluations and management reporting.
• Analyze performance metrics and trends to identify development opportunities and improve team results.
• Review and approve employee timecards and attendance records.

Qualifications

• Minimum of 4 years of experience handling and/or supervising auto liability claims.
• Excellent verbal and written communication skills.
• Strong leadership, interpersonal, organizational, and time management abilities.
• Demonstrated customer service and conflict resolution skills.
• Proficiency with Microsoft Office applications, including Excel.
• Ability to obtain an Arizona Adjuster License within 30 days of employment.
• Ability to work on-site in Phoenix, AZ, Monday through Friday, for a minimum of 8 hours per day.

What We’re Looking For

The successful candidate will be a motivated leader who can effectively balance operational oversight, employee development, and customer satisfaction while maintaining compliance with company and regulatory requirements.

U‑Haul Offers

• Medical insurance
• Prescription drug plans
• Dental & Vision plan with hearing care discounts
• Onsite medical clinic for team members and eligible family members
• New indoor fitness gym (Midtown Phoenix campus)
• Get Fit Gym Reimbursement Program
• Registered Dietitian Program
• WeightWatchers®
• CVS Virtual Care
• U‑Haul Kids Program
• 24‑Hour Nurse Line
• Wellness Program (HealthierYou initiatives & challenges)
• Mindset App Reimbursement
• Pet Insurance & Wellness plans
• Career stability
• Opportunities for advancement
• Valuable on‑the‑job training
• Tuition Reimbursement Program
• Free online courses for personal and professional development at U‑Haul University®
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• Company‑paid life insurance
• Voluntary life insurance options
• Short-Term and Long‑Term Disability
• Critical Illness, Accident & Hospital Indemnity plans
• Business & business travel insurance
• MetLaw Legal Program
• MetLife Auto & Home Insurance
• LifeLock Identity Theft Protection
• Dave Ramsey’s SmartDollar® Financial Wellness Program
• U‑Haul Federal Credit Union
• Paid holidays, vacation, and sick time
• YouMatter Employee Assistance Program (EAP)
• Discounts on cell phone plans, hotels, computers, vehicles & more
• Community involvement & volunteer opportunities
• U‑Haul Mothers Program (Paid maternity leave)