Onsite Claims Support Specialist - Phoenix

U-Haul; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Prescription drug plans

Dental & Vision plan

Job summary

U-Haul in Phoenix, AZ is seeking a full-time Claims Service Representative for our Claims Reporting Unit. The role involves handling inbound calls, setting up new claims, and collaborating with internal teams to resolve incidents. This position requires on-site work, with shift hours 9AM–5PM and weekend availability.

Ideal candidates have 1+ year in customer service, HS Diploma, and proficiency in MS Office. Insurance experience is a plus, and bilingual skills are a benefit.

Qualifications

• 1+ years in customer service, preferably call center.
• HS Diploma required.
• Ability to type 30+ WPM.
• Proficient in Microsoft Office Suite for clerical tasks.
• Strong communication skills are essential.
• Claims or insurance experience is a plus.
• Available evenings and weekends; on-site only.
• Fast-paced environment; schedule may vary including holidays.

Responsibilities

• Service customers through back-to-back inbound phone calls.
• Manage incoming and outgoing mail.
• Partner with internal field representatives to resolve incident matters.

Skills

Customer service

Typing 30+ WPM

Microsoft Office

Communication skills

Insurance knowledge

Education

HS Diploma

Tools

MS Office Suite

Job description

U-Haul in Phoenix, AZ is seeking a full-time Claims Service Representative for our Claims Reporting Unit. The role involves handling inbound calls, setting up new claims, and collaborating with internal teams to resolve incidents. This position requires on-site work, with shift hours 9AM–5PM and weekend availability.

Ideal candidates have 1+ year in customer service, HS Diploma, and proficiency in MS Office. Insurance experience is a plus, and bilingual skills are a benefit.