Building Operations & Guest Services Pro (Weekend)

FirstService Residential; Town of Florida (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical plans

Dental and vision

401k with company match

Paid holidays

Time off benefits

Job summary

FirstService Residential is seeking an Operations Staff member for our West Palm Beach property. The role focuses on greeting residents and guests, registering them, and assisting in daily property operations with strong customer service and communication skills.

The position requires handling logs, responding to emergencies, and supporting various departments. It offers full-time hours, weekend shifts, and comprehensive benefits, including medical plans and a 401(k) match.

Qualifications

• Minimum of High School diploma or equivalency required.
• Two (2) or three (3) years of experience in a similar position preferred.
• FA CPR AED Certification is desirable.
• Effective written and verbal communication skills.
• Strong customer service background.
• Strong customer service, communication and interpersonal skills required.
• Multiple language fluency is desirable.
• Strong command of information system hardware/software is required.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Control Systems and Emergency Response Systems
• Responds to emergency situations in a timely manner.
• Accurately maintains daily logs, records, and forms.
• Maintains a safe and secure environment throughout the building/property.
• Works shifts that are subject to change based on property needs.
• Supervise moves, deliveries and check on the status of all unit owner construction, ensuring that everything proceeds smoothly according to the property Regulations, reporting any damage to common areas immediately to the Property Manager.
• Assist the Receiving Department as needed in keeping all deliveries, moves and construction workers orderly and following with Regulations.
• Assist with Unit Owners, Residents and Guests in a courteous, helpful manner, referring all questions that cannot be handled to the Management office for further assistance.
• Retrieve packages for the Residents, as needed, from the Receiving Office after normal Receiving Hours or if the Receiving Clerk is busy assisting others. Proper procedures regarding the release of packages must be followed.
• Relieve the Receiving clerk as needed.
• Relieve the Front Desk staff as needed.
• Monitor the Valet Personnel, ensuring compliance with the Association’s Guidelines for vehicular traffic in the garage and on the Valet ramp.
• At the beginning and end of each shift, check the First Alarm Panel, ensuring that it is fully operational. Report any troubles in writing to the Property Manager immediately.
• Assist the Property Manager and Administrative Assistant as needed.
• Respond to any mechanical, medical or police emergencies and assist as necessary.
• Report to the Property Manager any problems as soon as possible, recording all irregularities on an Incident Report
• Perform frequent garage audits to ensure Resident compliance with the property Rules and Regulations.
• May be assigned other duties by the Operations Manager and/or Property Manager

Skills

Customer service

Communication skills

Interpersonal skills

CPR AED certification

Multilingual

IT literacy

Education

High school diploma or equivalent

Job description

FirstService Residential is seeking an Operations Staff member for our West Palm Beach property. The role focuses on greeting residents and guests, registering them, and assisting in daily property operations with strong customer service and communication skills.

The position requires handling logs, responding to emergencies, and supporting various departments. It offers full-time hours, weekend shifts, and comprehensive benefits, including medical plans and a 401(k) match.