Property Claims Adjuster — Investigate, Settle & Resolve

American Family Insurance Agency Staff; Minneapolis (MN); On-site; USD 57,000 - 94,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Pension plan

Paid holidays

Paid time off

Job summary

American Family Insurance Agency Staff is seeking an experienced Claims Adjuster to investigate and manage property claims from initial report through resolution in our Minneapolis area role. The position supports both first- and third-party claims across multiple policy types and endorsements, with on-site inspections when required in collaboration with insureds and attorneys.

Salary ranges from $57,000 to $94,000 per year, with relocation support for eligible candidates.

Qualifications

• Demonstrated experience providing customer-driven solutions, support, or service.
• Experience handling 1st and 3rd party, multi-line claims across operating territories.
• Experience handling moderately complex claims.
• Solid knowledge of casualty coverages and endorsements.
• Solid understanding of each phase of the claim handling process.

Responsibilities

• Investigates origin and cause of claims by contacting insureds, claimants, agents, attorneys, contractors, experts, and others.
• Identifies complex issues and seeks assistance as needed, handling claims in good faith.
• Handles both 1st party and 3rd party claims under multiple policy types and endorsements.
• Conducts on-site inspections, evaluates damages, and negotiates settlements with insureds and attorneys.
• Responds to inquiries, makes decisions, and closes files as needed.
• Interprets policies and endorsements and applies coverages to assigned losses.
• Provides updates on claim process and status to all parties; participates in special projects as needed.

Skills

Customer solutions

1st & 3rd party claims

Multi-line claims

Casualty policy knowledge

Claim handling process

Job description

American Family Insurance Agency Staff is seeking an experienced Claims Adjuster to investigate and manage property claims from initial report through resolution in our Minneapolis area role. The position supports both first- and third-party claims across multiple policy types and endorsements, with on-site inspections when required in collaboration with insureds and attorneys.

Salary ranges from $57,000 to $94,000 per year, with relocation support for eligible candidates.