Property Claims Specialist

American Family Insurance Agency Staff; Keene (NH); On-site; USD 57,000 - 94,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) + pension

Paid holidays

Paid time off

Job summary

American Family Insurance Agency Staff in Keene, NH is seeking an experienced Property Claims Adjuster to investigate and manage claims from initial report through resolution. The role involves determining liability, gathering information, reviewing coverage, coordinating appraisals, and negotiating settlements.

Some candidates may start at Associate Adjuster level to build foundational experience, with relocation support for eligible applicants.

Qualifications

• Experience handling 1st and 3rd party, multi-line claims.
• Solid knowledge of casualty coverages and endorsements.
• Experience managing moderately complex claims.
• Licensing: state property casualty license required.

Responsibilities

• Investigates origin and cause of claims by contacting insureds, claimants, agents, attorneys, contractors, experts, SIU, other adjusters, public personnel, etc.
• Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis.
• Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
• Conducts on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
• Responds to customer inquiries, makes appropriate decisions and closes file as needed.
• Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
• Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.
• May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.

Skills

Customer service

Claims handling

First/Third party

Casualty policies

On-site inspections

Job description

American Family Insurance Agency Staff in Keene, NH is seeking an experienced Property Claims Adjuster to investigate and manage claims from initial report through resolution. The role involves determining liability, gathering information, reviewing coverage, coordinating appraisals, and negotiating settlements.

Some candidates may start at Associate Adjuster level to build foundational experience, with relocation support for eligible applicants.