Property Claims Field Inspector (Remote)

State Farm; New York (NY); Remote; USD 70.000 - 90.000; Vollzeit

Zusammenfassung

State Farm is seeking a Property Field Inspection Claim Specialist to handle accident and weather-related claims for homeowners, commercial properties, and large losses. You will be the first contact for insureds, explain coverage, estimate damages, and guide clients through the claims process with remarkable service.

The role requires on-site inspections, collaboration with policyholders and agents, and the ability to manage emotionally charged situations while delivering accurate reports and

Qualifikationen

• Ability to investigate problems and make well-supported decisions.
• Ability to interpret detailed policies, guidelines, or technical information and apply them to real-world situations.
• Ability to quickly learn unfamiliar concepts, processes, and terminology and apply that knowledge accurately in practical situations.
• Ability to effectively interact with policyholders, agents, and other stakeholders to move claims forward efficiently.
• Excellent communication and interpersonal skills to handle difficult/emotional conversations with a customer-minded focus.
• Detail-oriented with strong organizational and analytical skills.
• Proficiency in using mobile/desktop tools to document and support claims both in the field and remotely.
• Physical agility to perform inspections and traverse roofs at various heights and pitches.

Aufgaben

• Conduct on-site inspections and assessments of property damages for both residential and commercial claims.
• Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently.
• Interact with parties who express strong emotions or concerns about ongoing inspections or claim resolutions.
• Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally.
• Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process.
• Investigate and adjust both personal and commercial property claims with exposures up to $500,000.
• Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations.
• Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines.

Kenntnisse

Investigation & decision-making

Policy interpretation

Rapid learning

Stakeholder communication

Interpersonal skills

Detail-oriented

Mobile/desktop tools proficiency

Physical agility

Jobbeschreibung

State Farm is seeking a Property Field Inspection Claim Specialist to handle accident and weather-related claims for homeowners, commercial properties, and large losses. You will be the first contact for insureds, explain coverage, estimate damages, and guide clients through the claims process with remarkable service.

The role requires on-site inspections, collaboration with policyholders and agents, and the ability to manage emotionally charged situations while delivering accurate reports and