Property Casualty Program Manager

HMA Group Holdings, LLC; Waukee (IA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid parental leave

Company-paid continuing education

401(k) with profit sharing

Generous time off practices

Volunteer time off

Merit increases and promotion opportunities

Discretionary bonus opportunity

Job summary

HMA Group Holdings, LLC is seeking a Program Manager for its Waukee office. In this high-impact role, you will optimize client captive insurance programs and ensure strong performance through collaboration with clients and internal teams.

Prospective candidates should have at least 7 years in customer service, preferably with captive insurance experience, and must hold or obtain a Property & Casualty license within three months of hire. The position offers comprehensive benefits and opportunities for professional growth.

Qualifications

• Minimum 7 years of customer service experience in an agency or company environment.
• Active Property & Casualty Insurance agent's license is required or must be acquired within three months.
• Understanding of captive insurance principles and practices.

Responsibilities

• Serve as primary contact for agency partners and clients.
• Lead annual renewals, premium audits, and invoice approvals.
• Analyze tail liability and support program strategy.
• Guide renewal decisions with the Sales team.

Skills

Customer service

Relationship management

Captive insurance knowledge

Workflow and systems knowledge

Education

College degree preferred

Job description

Job Description

Step into a high‑impact role with Innovative Captive Strategies (ICS) as a Program Manager, PC based in Waukee, where you’ll own and optimize the performance of client captive insurance programs. You’ll partner closely with clients, agents, and internal teams to lead renewals, audits, and key workflows while delivering insights that drive smarter decisions and stronger outcomes. If you thrive on ownership, collaboration, and making a measurable impact, this role is your chance to shape successful programs.

Essential Responsibilities

• Serve as the primary point of contact for agency partners and clients, handling day‑to‑day questions and support needs.
• Lead and manage key processes such as annual renewals, premium audits, endorsements, and invoice approvals.
• Partner cross‑functionally to analyze tail liability and support overall program strategy.
• Collaborate with the Sales team to evaluate and guide renewal decisions.
• Prepare and coordinate materials for internal and external captive board meetings.
• Build and strengthen relationships with agents and clients, especially during new client onboarding.
• Interpret and clearly communicate captive financials, including equity, assessments, large losses, and distributions.
• Explain and support risk management programs for clients and partners.
• Review, analyze, and summarize data to inform decisions and improve program performance.

Qualifications

• Education: College degree preferred.
• Experience: Minimum 7 years providing customer service in a company or agency environment. Captive insurance experience preferred.
• Licensing: Active state‑specific Property & Casualty Insurance agent’s license required or the ability to acquire license within three months of hire.
• Captive Insurance Knowledge: Understand captive insurance principles, practices and coverages to consult clients on strategic needs, including risk transfer, financial elements, relevant parties and business flows.
• Workflow & Systems Knowledge: Actively invest in enhancing defined workflows, processes, procedures and deliverables and adhere to compliance requirements.
• Relationship Management: Foster relationships by understanding parties, prioritizing problem solving and collaborating to deliver impactful solutions.

Benefits

• Health, dental and vision insurance.
• Paid parental leave.
• Company‑paid continuing education and tuition reimbursement.
• 401(k) with profit sharing.
• Generous time off practices in addition to paid holidays.
• Paid volunteer time off and employee matching gifts to charities.
• Inclusion and belonging programs.
• Consistent merit increases and promotion opportunities.
• Discretionary bonus opportunity.

EEO Statement

Holmes Murphy & Associates is an Equal‑Opportunity Employer.