Property Casualty Program Manager

Holmes Murphy; Waukee (IA); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Paid Parental Leave

Continuing Education & Tuition Reimbursement

401k Profit Sharing

Generous time off practices

Community volunteer support

Inclusion & Belonging Programs

Merit increases and promotions

Discretionary bonus opportunities

Job summary

Holmes Murphy in Waukee is looking for a Program Manager to optimize client captive insurance programs. You'll collaborate with various stakeholders and lead crucial processes like renewals and audits.

This role demands at least 7 years in customer service, preferably in captive insurance. With a focus on integrity and teamwork, join a dynamic environment that emphasizes continuous learning and impacts client success.

Qualifications

• Minimum 7 years of experience in customer service.
• Active state-specific Property Casualty Insurance agent's license required.
• Understanding of captive insurance principles and practices.

Responsibilities

• Serve as the primary contact for clients and agency partners.
• Manage annual renewals and premium audits.
• Collaborate cross-functionally to analyze data and support program strategy.

Skills

Customer service

Captive insurance knowledge

Relationship management

Workflow and systems knowledge

Education

College degree

Job description

Job Description

Step into a high-impact role with Innovative Captive Strategies (ICS) as a Program Manager, PC based in Waukee, where you’ll own and optimize the performance of client captive insurance programs. You’ll partner closely with clients, agents, and internal teams to lead renewals, audits, and key workflows while delivering insights that drive smarter decisions and stronger outcomes. If you thrive on ownership, collaboration, and making a measurable impact, this is your chance to play a pivotal role in shaping successful programs.

Essential Responsibilities

• Serve as a primary point of contact for agency partners and clients, handling day‑to‑day questions and support needs
• Lead and manage key processes such as annual renewals, premium audits, endorsements, and invoice approvals
• Partner cross‑functionally to analyze tail liability and support overall program strategy
• Collaborate with the Sales team to evaluate and guide renewal decisions
• Prepare and coordinate materials for internal and external captive board meetings
• Build and strengthen relationships with agents and clients, especially during new client onboarding
• Interpret and clearly communicate captive financials, including equity, assessments, large losses, and distributions
• Explain and support risk management programs for clients and partners

  Qualifications

  • Education: College degree preferred.
  • Experience: Minimum 7 years providing customer service in a company or agency environment. Captive insurance experience preferred.
  • Skills & Licensing: Active state‑specific Property Casualty Insurance agent’s license required or the ability to acquire a license within three months of hire.
  • Captive Insurance Knowledge, Principles, & Practice: Understand captive insurance principles and practices and insurance coverages to consult clients on meeting their strategic needs, including risk transfer, financial elements, relevant parties, and business flows and transactions.
  • Workflow & Systems Knowledge: Actively invests in enhancing defined workflows, including related processes, procedures, and deliverables, and utilizing resources to deliver a world class client experience and adhering to compliance requirements.
  • Relationship Management: Actively fosters relationships by seeking to understand appropriate parties, prioritizing problem solving, and collaborating to deliver unique and impactful solutions.

  Why Join

  Innovative Captive Strategies offers the opportunity to work in a collaborative, growth‑focused environment where your expertise directly impacts clients’ long‑term success. Team members gain meaningful exposure to carrier partners, innovative captive solutions, and complex insurance strategies while continuing to build their professional skills. IIS values integrity, teamwork, and continuous learning, empowering employees to contribute, grow, and make a measurable difference.

  Benefits

  • Paid Parental Leave and supportive New Parent Benefits
  • Company paid continuing Education & Tuition Reimbursement
  • 401k Profit Sharing
  • Generous time off practices in addition to paid holidays
  • Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you
  • Inclusion & Belonging Programs
  • Consistent merit increase and promotion opportunities
  • Discretionary bonus opportunity

  Holmes Murphy & Associates is an Equal Opportunity Employer.