Program Manager, PC

Innovative Captive Strategies; Waukee (IA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Paid Parental Leave

Tuition Reimbursement

401k Profit Sharing

Generous PTO

Volunteer Time Off

Inclusion & Belonging

Merit Increases

Discretionary bonus

Job summary

Innovative Captive Strategies (ICS) in Waukee, IA seeks a Program Manager to own and optimize client captive programs. You will partner with clients, agents, and internal teams to lead renewals, audits, and key workflows while delivering insights that drive smarter decisions and stronger outcomes.

You will manage onboarding, communicate financials, and support risk management strategies. This role emphasizes ownership, collaboration, and measurable impact within a team‑oriented environment.

Qualifications

• Minimum 7 years in customer service in a company or agency setting.
• Active state Property & Casualty license required or ability to obtain within 3 months.
• Captive insurance knowledge and ability to discuss risk transfer concepts.
• Experience guiding renewals, audits, and client communications.

Responsibilities

• Serve as primary contact for agency partners and clients for day‑to‑day questions.
• Lead annual renewals, premium audits, endorsements, and invoice approvals.
• Analyze tail liability and support overall program strategy with cross‑functional teams.
• Collaborate with Sales to evaluate renewal decisions and guide clients.
• Prepare materials for internal and external captive board meetings.
• Build relationships with agents and clients during onboarding.
• Explain captive financials including equity, assessments, losses, and distributions.

Skills

Customer service

License: Property Casualty

Relationship management

Job description

Step into a high-impact role with Innovative Captive Strategies (ICS) as a Program Manager, PC based in Waukee, where you’ll own and optimize the performance of client captive insurance programs. You’ll partner closely with clients, agents, and internal teams to lead renewals, audits, and key workflows while delivering insights that drive smarter decisions and stronger outcomes. If you thrive on ownership, collaboration, and making a measurable impact, this is your chance to play a pivotal role in shaping successful programs.

• Serve as a primary point of contact for agency partners and clients, handling day-to-day questions and support needs
• Lead and manage key processes such as annual renewals, premium audits, endorsements, and invoice approvals
• Partner cross-functionally to analyze tail liability and support overall program strategy
• Collaborate with the Sales team to evaluate and guide renewal decisions
• Prepare and coordinate materials for internal and external captive board meetings
• Build and strengthen relationships with agents and clients, especially during new client onboarding
• Interpret and clearly communicate captive financials, including equity, assessments, large losses, and distributions
• Explain and support risk management programs for clients and partners
• Review, analyze, and summarize data to inform decisions and improve program performance

Qualifications:

• Experience: Minimum 7 years providing customer service in a company or agency environment. Captive insurance experience preferred.
• Skills & Licensing: Active state specific Property Casualty Insurance agent’s license required or the ability to acquire license within three months of hire.
• Captive Insurance Knowledge, Principles, & Practice: Understand captive insurance principles and practices and insurance coverages to consult clients on meeting their strategic needs, including risk transfer, financial elements, relevant parties, and business flows and transactions.
• Workflow & Systems Knowledge: Actively invests in enhancing defined workflows, including related processes, procedures, and deliverables, and utilizing resources to deliver a world class client experience and adhering to compliance requirements.
• Relationship Management: Actively fosters relationships by seeking to understand appropriate parties, prioritizing problem solving, and collaborating to deliver unique and impactful solutions.

Why Join I

Innovative Captive Strategies offers the opportunity to work in a collaborative, growth‑focused environment where your expertise directly impacts clients’ long‑term success. Team members gain meaningful exposure to carrier partners, innovative captive solutions, and complex insurance strategies while continuing to build their professional skills. ICS values integrity, teamwork, and continuous learning, empowering employees to contribute, grow, and make a measurable difference.

Benefits: In addition to core benefits like health, dental and vision, also enjoy benefits such as:

• Paid Parental Leave and supportive New Parent Benefits — We know being a working parent is hard, and we want to support our employees in this journey!
• Company paid continuing Education & Tuition Reimbursement — We support those who want to develop and grow.
• 401k Profit Sharing — Each year, Holmes Murphy makes a lump sum contribution to every full-time employee’s 401k. This means, even if you’re not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf! We are forward-thinking and want to be sure your future is cared for.
• Generous time off practices in addition to paid holidays — Yes, we actually encourage employees to use their time off, and they do. After all, you can’t be at your best for our clients if you’re not at your best for yourself first.
• Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you — Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you.
• Inclusion & Belonging Programs — Holmes Murphy is committed to celebrating every employee’s unique potential. Through inclusion and belonging initiatives, titled Uniquely United, not only do we offer employees a paid Diversity Day time‑off option, but we also have a Uniquely United Committee, Employee Resource Groups, and development programs to advance our culture of belonging. We encourage employees to engage in ways that are meaningful to them to enhance their overall experience!
• Consistent merit increase and promotion opportunities — Employees are reviewed annually for merit increases and promotion opportunities because we believe growth is important — not only with your financial wellbeing, but also your career wellbeing.
• Discretionary bonus opportunity — Yes, there is an annual opportunity to make more money. Who doesn’t love that?!

Holmes Murphy & Associates is an Equal Opportunity Employer.