Propane Service Scheduler & Dispatch Specialist

NOCO Energy Corp.; Town of Arcade (NY); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision plans

Company-paid life insurance

Short-term disability

401(k) with company match

Health savings accounts

Paid time off

Job summary

NOCO Energy Corp. in Arcade, NY is seeking a Propane Service Coordinator to organize and schedule daily service work for our propane field technicians.

You will act as the primary link between technicians, customers, Customer Service, and internal teams to keep operations running smoothly. The successful candidate will be highly organized, able to prioritize multiple tasks, and comfortable coordinating based on geography, customer needs, and job priority.

Qualifications

• High school diploma or equivalent.
• Minimum of one year of office experience.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.

Responsibilities

• Coordinate and schedule daily propane service work for field technicians, including approximately 10-30 jobs per day.
• Gather, review, schedule, and assign work orders to appropriate field technicians.
• Plan technician schedules based on geographic location, technician availability, customer needs, job requirements, and priority.
• Maintain regular communication with field technicians throughout the day via phone and text to coordinate work and respond to changing needs.
• Make outbound calls to customers to coordinate service dates, times, and appointment details.
• Answer inbound calls related to propane service and scheduling needs.
• Serve as a point of contact for incoming leak calls and dispatch appropriate field resources in accordance with established procedures.
• Monitor daily schedules and adjust or reprioritize work based on emergencies, cancellations, technician availability, and other operational needs.
• Develop and maintain a strong working knowledge of assigned service territories to efficiently coordinate technician travel and workloads.
• Work cross-functionally with field technicians, Customer Service, Accounts Payable, and other internal departments to support service needs.
• Utilize Cargas, P3, ServiceTitan, mapping tools, and other Company systems to coordinate and manage service work.
• Review and interpret spreadsheets and other operational information to support daily scheduling activities.
• Create and process purchase orders for materials and coordinate with Accounts Payable as needed.
• Participate in technician ride-alongs, safety inspections, and other field training to develop an understanding of propane service operations and technician responsibilities.
• Maintain accurate and timely information within applicable Company systems.
• Perform other related duties as assigned.

Skills

Verbal and written communication

Interpersonal skills

Organizational skills

Time management

Schedule coordination

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Cargas

P3

Service Titan

Job description

NOCO Energy Corp. in Arcade, NY is seeking a Propane Service Coordinator to organize and schedule daily service work for our propane field technicians.

You will act as the primary link between technicians, customers, Customer Service, and internal teams to keep operations running smoothly. The successful candidate will be highly organized, able to prioritize multiple tasks, and comfortable coordinating based on geography, customer needs, and job priority.