Propane Customer Care & Dispatch Specialist

Pico-Propane-and-Fuel; Roswell (NM); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) with 6% company match

Health and vision insurance

Company paid dental insurance

Company paid AD&D and life insurance

Paid time off with rollover hours

Referral bonus program

Job summary

Pico Propane and Fuels in Roswell, NM is seeking an experienced Customer Service Representative to support customers and operations. You will handle inquiries, process orders, maintain records, and assist with propane dispensing at the bottle dock while prioritizing safety and efficiency.

Ideal candidates have at least 2 years of customer service, strong communication skills, and the ability to learn new software and LP-9 dispensing certification requirements.

Qualifications

• High school diploma or equivalent required.
• 2+ years in customer service preferred.
• LP-9 Station Dispensing Certification or ability to obtain.

Responsibilities

• Interact with customers by phone, email, or in person to provide support and information.
• Take and enter orders for products or services; maintain accurate records.
• Field customer questions and complaints; escalate as needed to appropriate staff.
• Maintain customer accounts and records of interactions and inquiries.
• Provide customer service and propane dispensing support at the bottle dock station.
• Support dispatch coordination and scheduling of drivers and technicians.
• Perform administrative tasks to support operational efficiency.

Skills

Customer Service

Communication

Problem Solving

Time Management

Computer Skills

Education

High School Diploma or equivalent

LP-9 Station Dispensing Certification

Tools

Microsoft Office

Job description

Pico Propane and Fuels in Roswell, NM is seeking an experienced Customer Service Representative to support customers and operations. You will handle inquiries, process orders, maintain records, and assist with propane dispensing at the bottle dock while prioritizing safety and efficiency.

Ideal candidates have at least 2 years of customer service, strong communication skills, and the ability to learn new software and LP-9 dispensing certification requirements.