Bilingual Propane Customer Service Pro — Dispatch & Support

Meritum Energy; Miami, Northern (FL, KY); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly wage

401(k) with 6% company match

Health and vision insurance

Company paid dental insurance

Company paid AD&D and life insurance

Paid time off with rollover hours

Referral bonus program

Job summary

Pico Propane, part of Meritum Energy Holdings, is seeking a seasoned Customer Service Representative to join our Miami team. You will support customers and operations by addressing inquiries, processing orders, and maintaining accurate records to help our day-to-day propane service run smoothly.

The ideal candidate has at least 3 years in high-volume customer service, is bilingual in English and Spanish, and demonstrates strong communication, problem-solving, and computer skills.

Qualifications

• High school diploma or equivalent required.
• Minimum 3 years of customer service experience.
• Experience in high-volume phone call settings preferred.
• Propane industry experience preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Answer customer inquiries by phone, email, or in person and provide product/service information.
• Collect and enter orders for products or services.
• Field questions and escalate issues when needed.
• Maintain customer accounts and records of interactions.
• Assist dispatch coordination and scheduling of drivers and technicians.
• Support administrative tasks and compliance-related needs.

Skills

Interpersonal communication

Problem-solving

Organization & time management

Computer proficiency

MS Office

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Pico Propane, part of Meritum Energy Holdings, is seeking a seasoned Customer Service Representative to join our Miami team. You will support customers and operations by addressing inquiries, processing orders, and maintaining accurate records to help our day-to-day propane service run smoothly.

The ideal candidate has at least 3 years in high-volume customer service, is bilingual in English and Spanish, and demonstrates strong communication, problem-solving, and computer skills.