Promotions & Guest Experience Coordinator

St Jo Frontier Casino; Saint Joseph (MO); On-site; USD 17,000 - 22,000; Full time

Job summary

St Jo Frontier Casino is seeking a Promotions Associate to coordinate and run guest-facing events, gift giveaways, drawings, and special activities to boost player engagement.

You will work with the marketing team, manage promotional inventory, ensure rules compliance, and help create memorable experiences for guests, including setting up displays and assisting with parties and events. Evening, weekend, and holiday hours required.

Qualifications

• High school diploma or equivalent; marketing-related education is a plus.
• Previous experience in customer service or promotions is preferred, especially in hospitality or gaming.

Responsibilities

• Coordinate and implement promotional events and activities, including gift giveaways, drawings, and special events.
• Distribute promotional gifts to guests professionally and courteously.
• Maintain accurate records of promotional inventory and manage stock levels.
• Assist in setting up and tearing down promotional event displays and materials.
• Interact with guests to explain promotional rules, answer questions, and enhance their overall experience.
• Assist with player parties and other events.
• Collaborate with the marketing team to develop and execute promotional strategies.
• Ensure compliance with all gaming regulations and company policies during promotional activities.
• Gather feedback from guests to continually improve promotional offerings and guest satisfaction.
• Maintain and understand compliance with federal, state, local regulations.
• Enforce all policies and procedures.
• Perform all job functions in a safe and responsible manner.

Skills

English communication

Interpersonal skills

Organizational skills

Customer service

Flexibility

Education

High school diploma

Marketing-related coursework

Tools

Microsoft Office

Job description

St Jo Frontier Casino is seeking a Promotions Associate to coordinate and run guest-facing events, gift giveaways, drawings, and special activities to boost player engagement.

You will work with the marketing team, manage promotional inventory, ensure rules compliance, and help create memorable experiences for guests, including setting up displays and assisting with parties and events. Evening, weekend, and holiday hours required.