Events And Promotions Assoc

Viejas Casino & Resort; Alpine (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Viejas Casino & Resort is seeking an Events and Promotions Associate to support the execution and operations of promotions and events on the casino floor. You will assist with staging, signage, guest interactions, and day-to-day departmental tasks while upholding guest service standards.

The role emphasizes teamwork, reliability, and the ability to multitask in a fast-paced casino environment, with a focus on delivering a positive guest experience and professional communication.

Qualifications

• Must have a high school diploma or equivalent.
• 1–2 years of guest service, events and/or promotions experience.
• Casino/guest service experience is a plus.
• Excellent verbal, written, and interpersonal communication skills.
• Organized, self-motivated, goal-oriented, and able to work as part of a team.

Responsibilities

• Assist in executing promotions, events, and giveaways on the casino floor.
• Assist with stage set-up and break-down, hangs banners, and other staging elements.
• Assist with putting up signage on the floor for events and promotions.
• Communicate information to team members on upcoming promotions and events.
• Provide on-site support at events (bagging merch, guest check-in, wristbands, ushering).
• Support daily Casino Marketing Department operations as needed (guest hospitality, paperwork, filing).
• Track and report guest feedback to management; develop guest relationships for positive experiences.
• Respond to guest inquiries and resolve issues to maintain guest satisfaction.
• Maintain professional image and communicate respectfully with all team members and guests.
• Stay informed about casino promotions, V Club benefits, gaming areas, restaurants, and VOC information.
• Maintain attendance and punctuality; report unscheduled absences.

Skills

Guest service

Event promotions

Communication

Teamwork

Multitasking

Education

High School Diploma or GED

Tools

Outlook

Word

Excel

Job description

Job Summary

The Events and Promotions Associate is responsible for assisting with the execution and operations of events and promotions at the casino such as assisting in all aspects of staging the promotion, participating in events or giveaways; and educating team members on upcoming promotions and events.

Job Description

• Assists in executing promotions, events, and giveaways on the casino floor.
• Assists with stage set-up and break-down, hangs banners, and other staging elements.
• Assists with putting up signage on the floor for events and promotions.
• Assists in communicating information to team members on upcoming promotions and events.
• Performs support at various events such as bagging merchandises, helping guests at check-in and with wristbands, ushering guests to event sites, and etc…
• As requested, may assist in performing the daily Casino Marketing Department operational functions, such as guest hospitality, preparing daily paper work, filing documents, and performing various other departmental duties.
• Tracks and reports guest feedback to management.
• Develops relationships and interacts with guests to ensure favorable experience and genuine guest service.
• Provides timely responses and resolutions to guest inquiries and disputes and issues while striving for guest satisfaction.
• Maintains a professional image with all casino team members, including communicating in a professional, respectful, polite, and hospitable manner.
• Maintains knowledge and communicates important information about the casino including: promotions, events, V Club benefits, all gaming area locations, restaurants, and VOC information.
• Maintains consistent attendance and punctuality. Communicates all unscheduled absences by following proper call-in procedures.
• Protects company assets and reports any fraudulent activity to Surveillance Department and Management.
• Complies with and follows company and departmental policies and standard operating procedures, and any applicable governmental laws and regulations.
• Ensures that a clean, safe, hazard-free work environment is maintained.
• Performs all other duties as assigned.
• Does not provide supervision to others.
• Requires high school diploma, vocational training or the equivalent experience.
• 1 to 2 years of guest service, events and/or promotions experience.
• Casino, guest service experience is a plus.
• Demonstrated strong guest service skills including enthusiastic, energetic, professional, friendly and courteous behavior at all times.
• Excellent verbal, written, and interpersonal communication skills.
• Organized, self-motivated, goal-oriented, and values teamwork.
• Working knowledge of Outlook, Word, and Excel software programs.
• Ability to multitask and work in a fast-paced environment.
• Ability to adjust to and manage change effectively.
• Ability to work in a high pressure oriented environment.
• Must be dependable, timely and have high attention to detail.
• Must be flexible to work different shifts, evenings, and holidays.

Hiring Preference

The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring.