Casino Events & Promotions Specialist

Viejas Casino & Resort; Alpine (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Viejas Casino & Resort is seeking an Events and Promotions Associate to support the execution and operations of promotions and events on the casino floor. You will assist with staging, signage, guest interactions, and day-to-day departmental tasks while upholding guest service standards.

The role emphasizes teamwork, reliability, and the ability to multitask in a fast-paced casino environment, with a focus on delivering a positive guest experience and professional communication.

Qualifications

• Must have a high school diploma or equivalent.
• 1–2 years of guest service, events and/or promotions experience.
• Casino/guest service experience is a plus.
• Excellent verbal, written, and interpersonal communication skills.
• Organized, self-motivated, goal-oriented, and able to work as part of a team.

Responsibilities

• Assist in executing promotions, events, and giveaways on the casino floor.
• Assist with stage set-up and break-down, hangs banners, and other staging elements.
• Assist with putting up signage on the floor for events and promotions.
• Communicate information to team members on upcoming promotions and events.
• Provide on-site support at events (bagging merch, guest check-in, wristbands, ushering).
• Support daily Casino Marketing Department operations as needed (guest hospitality, paperwork, filing).
• Track and report guest feedback to management; develop guest relationships for positive experiences.
• Respond to guest inquiries and resolve issues to maintain guest satisfaction.
• Maintain professional image and communicate respectfully with all team members and guests.
• Stay informed about casino promotions, V Club benefits, gaming areas, restaurants, and VOC information.
• Maintain attendance and punctuality; report unscheduled absences.

Skills

Guest service

Event promotions

Communication

Teamwork

Multitasking

Education

High School Diploma or GED

Tools

Outlook

Word

Excel

Job description

Viejas Casino & Resort is seeking an Events and Promotions Associate to support the execution and operations of promotions and events on the casino floor. You will assist with staging, signage, guest interactions, and day-to-day departmental tasks while upholding guest service standards.

The role emphasizes teamwork, reliability, and the ability to multitask in a fast-paced casino environment, with a focus on delivering a positive guest experience and professional communication.