Promotions Associate, Special Events (Caesars New Orleans)

Caesars Entertainment; New Orleans (LA); On-site; USD 32,000 - 52,000; Full time

Job summary

Caesars New Orleans is seeking a Promotions Associate for Special Events to support the execution of promotions and events on the casino floor. You will help set up and breakdown event props, assist guests at kiosks, and ensure smooth operations during busy schedules.

The role requires a flexible weekend/holiday schedule and strong guest-service skills. A high school diploma and experience in hospitality or casino settings are preferred, with proficiency in Excel and MS Office.

Qualifications

• High school diploma or GED required.
• 1–2 years in hospitality/events/casino industry preferred.
• Well-groomed and outgoing personality.
• Proficient in Excel and Microsoft Office.
• Flexible schedule to work weekends/holidays.
• Must read/write/speak English.
• Teamwork-oriented and attentive to guest needs.

Responsibilities

• Executes promotions inside casino and assists patrons participating in promotions.
• Creates an atmosphere of fun and excitement for guests.
• Assists with the execution of invitational events and promotions.
• Adapts quickly to changing business levels and values diverse colleagues.
• Keeps promotion areas stocked and organized before and after events.
• Maintains records and inventories for each project.

Skills

Customer service

Teamwork

Communication

English proficiency

Education

High school diploma or GED

Some college preferred

Tools

Excel

Microsoft Office

Job description

Promotions Associate, Special Events (Caesars New Orleans)

New Orleans, LA, United States (On-site)

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary"

Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Special Events and Promotions Associates assist with the execution of events and giveaways that create memorable service experience for guests that are a part of the Caesars Rewards loyalty membership. This include set up, breakdown of all required props and supplies required for each event and not limited to helping guests at kiosks activate their offers. The position requires a flexible schedule as scheduled are based on the business demands of the events calendar.

How You Will Create the Extraordinary

• Executes promotions inside casino and assists patrons participating in promotions.
• Creates an atmosphere of fun and excitement for guests.
• Assists with the execution of invitational events and promotions.
• Ability to adapt quickly to rapidly changing business levels and values the differences of others.
• Ensures that promotion/event areas are stocked with necessary supplies, decorations, and secures items at conclusion of promotion/event.
• Ensures collateral material for promotions and events are displayed prior to and recovered at the conclusion of each project.
• Tracks inventories and expenses for each assigned project.
• Maintains record keeping for each project including tracking reports and analysis.
• Displays a professional demeanor and willingness to assist guests.
• Constantly seeks ways to improve friendly and helpful service and reduce guests waiting time to positively impact department’s guest service ratings.
• Ensures integrity and confidentiality of all guest’s data.
• Complies with all state, federal and regulatory policies and procedures.
• Deliver and pick up promotional items when necessary.
• Acts as a role model and always present oneself as a credit to Caesars and encourage others to do the same.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
• Licensed and authorized to execute promotions on the gaming floor.
• Perform all other job-related duties as requested.

What You Will Need

• High school diploma or GED required. Some college preferred.
• Minimum 1 - 2 years previous experience in the hospitality, events, retail or casino industry preferred.
• Well-groomed and outgoing personality required
• Proficient in excel and Microsoft office knowledge at an above level
• Flexible schedule to work scheduled events on weekend and holidays, any day of the week and any shift.
• Must be able to read, write, speak and understand English.
• Thrive when working with a team.

Additional Requirements:

• Must be able to bend, stoop, reach, kneel, twist, and grip items when necessary.
• Must have the manual dexterity to operate a typewriter, computer, and 10 key adding machine, photocopy machine, fax machine, and telephone.
• Must be able to respond to visual and aural cues.
• Must be able to lift and carry 20lbs.
• Must present a well-groomed appearance
• Must be able to maneuver to all areas of the casino, including in and around Pit areas.
• Must be able to respond calmly and make rational decisions when handling guest’s demands in a fast-paced environment.

About Us

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.