Rooms Controller, Hotel Operations (Caesars New Orleans)

Caesars Entertainment; New Orleans (LA); On-site; USD 40,000 - 55,000; Full time

Job summary

Caesars New Orleans is seeking a Rooms Controller to coordinate room vacancies, express checkouts, and reservation status updates daily. You will collaborate with front desk, housekeeping, and maintenance to ensure seamless guest service and smooth operations.

As a team member, you will balance room inventory, assist with front desk duties when necessary, and maintain accurate records for the shift. A professional appearance and strong English communication are essential.

Qualifications

• Must be at least 21 years old to work at a casino hotel.
• Ability to read, write and understand English.
• Must be able to type at least 25 wpm.
• Minimum one-year customer service experience.

Responsibilities

• Coordinate room vacancies, express checkouts, and reservation status changes daily.
• Balance room inventory one day in advance and handle express checkout processing.
• Answer all front office phones and assist guests; support housekeeping and maintenance as needed.
• Work as a Front Desk Clerk when required and ensure accurate guest data entry.

Skills

Customer service

Multitasking

Communication skills

Team player

Education

High school diploma

Job description

Rooms Controller, Hotel Operations (Caesars New Orleans)

New Orleans, LA, United States (On-site)

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Rooms Controller is responsible for coordinating all room vacancies, express checkouts, and other reservation status changes on a daily basis. Works closely with related departments to ensure excellent guest service. Acts as a role model for all front office staff and responsible for department in absence of a Hotel Manager.

How You Will Create the Extraordinary

• Ensure that guest needs and special requests are met.
• Invoking service recovery when appropriate. Maximizing use of FOCUS skills.
• Prepare daily agenda (upgrading, sales/junket groups, etc.)
• Answer all phones directed to the Front Office.
• Attend Housekeeping pre-shift to communicate information regarding groups, VIP guest, special requests, etc.
• Check numbers for the day and post for the staff and to give to supervisors for pre-shift meetings. Check status of “out of order rooms.
• Responsible for placing all guest requests to the housekeeping department, documenting the request and guest follow up.
• Complete any back to back reservation extensions.
• Complete all express checkout and due out.
• Check in all unassigned rooms, making keys and giving key packets to Supervisor to bring to the front desk for customer pick-up.
• Review Sales group resumes and block rooms based on special requests, etc.
• Run and resolve the over credit report. Run and resolve the non-zero report. Pre-assign all hotel special requests.
• Promote and maintain constant communication between all departments.
• Receive all calls for rooms that need repair. Notify facilities, place “room out of order and follow through until repair is completed and room is available for occupancy. Cancel all non-guaranteed reservations at 6 PM (options on the main menu).
• Balance room inventory one day in advance.
• Run and complete Rooms Revenue Potential and Manual overrides.
• Call around city for room availability and rates.
• Able to work as a Front Desk Clerk as needed based on business demands.
• Complete required paperwork for various front desk transactions and input information into the computer.
• Process all cash transactions by accepting money or credit card and make the necessary change or card transaction accurately.
• Check guests in and out.
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.

What You Will Need

• Must be at least 21 years old to work at a casino hotel
• Ability to read, write and understand English.
• Ability to coordinate multiple tasks simultaneously. Must perform duties with a sense of urgency.
• Excellent oral and written skills.
• High School graduate or equivalent is required.
• Minimum one-year customer service experience with ability to provide courteous, friendly and efficient service to all guests, every time, is required.
• Must be able to type at least 25 wpm.
• Must be able to pass a simple mathematics test.
• Must be able to get along well with co-workers and work as a team.
• Must be able to work any day of the week and any shift.
• Must present a professional, clean and crisp appearance.

Additional Requirements:

• Able to work inside and continuously stand and/or maneuver around front desk area and guest rooms for periods of up to eight hours at a time.
• Able to respond calmly in busy situations.
• Able to tolerate area with high noise levels.
• Must be able to lift and frequently push or pull up to 60 pounds.
• Must have good manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file appropriate paperwork.
• Respond to visual and aural cues. Able to read, write and communicate directions in English clearly.
• Accurately count and balance bank ($1500.00) at the beginning and end of shift.
• Process all cash and credit card transactions.
• Able to operate the following equipment: computer, 10 key adding machine, safe lock key machine, phones, credit card machine, speed printer, fax machine and copier machine.
• Demonstrates Caesars Spotlight 5 behaviors: Initiates Friendly Greeting, Smiles and Makes Eye Contact,
• Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, Provides a Warm Farewell.

GAMINGPERMIT: N/A

About Us

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.