Performance and Culture Advisor (Caesars New Orleans)

Caesars Entertainment; New Orleans (LA); On-site; USD 65,000 - 95,000; Full time

Job summary

Caesars New Orleans is seeking a Performance and Culture Advisor to shape the team member experience by driving engagement, strengthening workplace culture, and connecting colleagues across the property.

You'll partner with leaders, coordinate engagement and communications, plan events, and oversee recognition programs while tracking metrics to foster a thriving, inclusive environment aligned with Caesars values.

Qualifications

• Bachelor's degree in HR/PR/Marketing or related field.
• 2–5 years of HR or related experience.
• Experience planning and hosting events.
• Strong communication and analytical skills.
• Ability to manage multiple programs and priorities.

Responsibilities

• Develops and supports employee engagement strategies to enhance the team member experience.
• Coordinates the property-wide Engagement and Communications Calendar.
• Plans and facilitates team member events and listening sessions.
• Coordinates recognition programs and culture initiatives.
• Manages engagement metrics, surveys, and action planning.
• Supports internal communications and leadership messaging.
• Collaborates with community partners to promote volunteerism.
• Assists with development and tracking of engagement programs.
• Performs other duties as assigned.

Skills

Cross-functional collaboration

Exceptional communication

Relationship-building

Organizational skills

Creativity

Project management

Education

Bachelor's degree in HR/PR/Marketing/ Hospitality or related field

Tools

Microsoft Office Suite

PowerPoint

Excel

Outlook

Job description

Performance and Culture Advisor (Caesars New Orleans)

New Orleans, LA, United States (On-site)

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Performance & Culture Advisor plays a key role in shaping the team member experience by driving employee engagement, strengthening workplace culture, and fostering meaningful connections across the organization. This position serves as a trusted resource and culture ambassador, developing engagement strategies, coordinating recognition programs, supporting internal and executive communications, and creating experiences that inspire team members to feel connected, valued, and informed.

Partnering closely with leaders throughout the property, the Performance & Culture Advisor supports the execution of culture initiatives, engagement action plans, community partnerships, and volunteer programs that align with Caesars Entertainment's values and business objectives. This role also oversees engagement metrics, facilitates survey action planning, and helps transform team member feedback into meaningful improvements that enhance the workplace experience and support a culture where every team member can thrive.

How You Will Create the Extraordinary

Team Member Engagement, Culture & Experience

Develops and supports employee engagement strategies that enhance the team member experience, strengthen workplace culture, and align with property objectives.

Coordinates and maintains the property-wide Engagement and Communications Calendar, ensuring timely execution of engagement activities, recognition programs, and culture initiatives.

Plans and facilitates team member events, listening sessions and engagement activities that promote connection, communication, and inclusion.

Coordinates team member recognition programs that celebrate achievements, reinforce company values, and support a positive workplace culture.

Supports and promotes property-wide culture initiatives designed to increase team member engagement, satisfaction, and retention.

Partners with departments across the property to identify engagement opportunities, encourage participation, and support culture-building efforts.

Serves as a resource for team members regarding engagement programs, culture initiatives, and employee experience activities.

Collaborates with Business Impact Groups (BIGs) and HERO to support diversity, inclusion, volunteerism, and community involvement initiatives.

Assists with the development, implementation, and tracking of engagement programs and initiatives based on team member feedback and organizational needs.

Performs other job-related duties and responsibilities as assigned.

Internal Communications

Develops and executes internal communication strategies that support business objectives, organizational priorities, and employee engagement.

Creates and distributes employee-facing communications, announcements, and messaging to ensure consistent and effective communication across the property.

Assists with communications and presentation materials that support leadership messaging and organizational initiatives.

Maintains communication channels and engagement platforms to promote awareness of programs, events, and company initiatives.

Ensures communications are clear, timely, engaging, and aligned with Caesars Entertainment's culture and values.

Performs other job-related duties and responsibilities as assigned.

Survey & Engagement

Supports the annual All-In, We-Win Engagement Survey process in partnership with the Vice President of Human Resources, including communication planning, participation efforts, and follow-up activities.

Facilitates survey action planning and supports departments in developing and tracking initiatives that address team member feedback.

Coordinates employee listening sessions, pulse surveys, and other feedback opportunities to gather insights and support continuous improvement.

Owns engagement metrics, maintaining participation data, reporting, and trend analysis to evaluate program effectiveness and identify opportunities for improvement.

Provides engagement-related insights and recommendations based on survey results, participation trends, and team member feedback.

Performs other job-related duties and responsibilities as assigned.

Community Relations & Volunteer Partnerships

Coordinates volunteer opportunities and community partnership activities that encourage team member participation and strengthen community connections.

Processes and coordinates all administrative responsibilities related to community outreach programs, including volunteer tracking, partnership documentation, event coordination, reporting, correspondence, and recordkeeping.

Works with HERO and community partners to promote volunteerism and corporate social responsibility initiatives.

Maintains community engagement calendars, participation records, program reporting, and outreach-related documentation.

Represents Caesars New Orleans at community and volunteer events as needed and promotes awareness of community involvement opportunities throughout the property.

Performs other job-related duties and responsibilities as assigned.

What You Will Need

Success in this role requires a passion for people, exceptional communication and relationship-building skills, creativity, organization, and a commitment to building an engaging, inclusive, and high-performing workplace culture.

Bachelor's degree in Human Resources, Communications, Marketing, Public Relations, Hospitality, Business Administration, or a related field preferred.

2-5 years of experience in Human Resources or a related field.

Demonstrated experience planning, coordinating, and hosting events, recognition programs, or employee engagement activities.

Exceptional interpersonal and communication skills with the ability to build relationships and engage diverse audiences.

Energetic, outgoing, and enthusiastic personality with a genuine passion for creating memorable team member experiences.

Highly organized with strong project management skills and the ability to manage multiple events, programs, and priorities simultaneously.

Creative thinker with the ability to generate innovative ideas that drive engagement, recognition, and workplace culture.

Comfortable presenting to groups, emceeing events, facilitating discussions, and serving as a visible ambassador for the organization.

Strong written communication skills with experience creating engaging communications, presentations, and promotional materials.

Proficient in Microsoft Office Suite, including PowerPoint, Excel, and Outlook.

Experience analyzing feedback, participation data, or engagement metrics to evaluate program effectiveness and identify opportunities for improvement.

Ability to work flexible hours as needed to support team member events, community outreach activities, and special programs.

ADDITIONAL REQUIREMENTS

Must be able to stand or sit for extended periods

Must meet attendance guidelines and comply with all company, regulatory, and departmental policies

Must be able to work independently.

Must be able to work at a fast pace environment

Must be able to work engagement events and some holidays

Must be able to read, write, speak and understand English.

Must be able to respond to visual and aural cues.

Must be able to maneuver to all areas of the casino.

Must be able to lift up to 10 pounds and carry up to 5 pounds.

Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.

LICENSE: N/A

About Us

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.