Employee and Labor Relations Advisor (Caesars New Orleans)

Caesars Entertainment; New Orleans (LA); On-site; USD 60,000 - 90,000; Full time

Job summary

Caesars New Orleans Casino & Hotel seeks an Employee and Labor Relations Advisor to foster a compliant, constructive work environment on-site in New Orleans. You will investigate employee concerns, advise leaders on corrective actions, and support bargaining agreements alongside legal and HR teams.

As a trusted partner, you will handling grievances, unemployment and FMLA matters, monitor trends, ensure policy compliance, and help maintain engagement while upholding the company values and labor

Qualifications

• Experience conducting investigations into team member concerns and labor relations matters.
• Strong interpersonal and communication skills with diverse audiences.
• Excellent documentation and thorough record-keeping.
• Ability to manage multiple investigations and deadlines.
• Proficiency with Microsoft Office Suite (PowerPoint, Excel, Outlook).

Responsibilities

• Conduct and manage workplace investigations with accurate documentation.
• Advise leaders on corrective action, performance management, and disciplinary actions.
• Serve as liaison between employees and management to foster a positive work environment.
• Administer grievance meetings, unemployment claims, and leave programs.
• Support regulatory inquiries and program compliance with HR policies.
• Review trends and provide recommendations to improve engagement and reduce turnover.

Skills

Investigations experience

Interpersonal communication

Documentation & records

Policy compliance

Time management

MS Office proficiency

Relationship building

Education

Bachelor's degree in Human Resources, Communications, Marketing, Public Relations, Hospitality, Business Administration, or a related field

Job description

Employee and Labor Relations Advisor (Caesars New Orleans)

New Orleans, LA, United States (On-site)

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service"
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Employee & Labor Relations Advisor plays a critical role in fostering a positive and compliant work environment by proactively addressing Team Member concerns and workplace issues. In partnership with leadership, the Advisor maintains a visible presence throughout the property, investigates workplace concerns, and provides guidance and recommendations to support fair, consistent, and timely resolution of employee and labor relations matters.

How You Will Create the Extraordinary

Conduct and manage workplace investigations, including employee complaints, harassment allegations, policy violations, grievances, and other employee and labor relations matters, while maintaining accurate documentation and records.

Partner with leaders to address Team Member concerns and workplace issues, providing guidance on corrective action, performance management, conflict resolution, disciplinary actions, and fair, consistent application of company policies and bargaining agreements.

Serve as a trusted advisor to leaders and Team Members, facilitating the resolution of employee relations matters, acting as a liaison between employees and management, and fostering a positive, respectful, and compliant work environment.

Administer and support employee and labor relations processes, including grievance meetings, Boards of Review, unemployment claims, leave of absence programs, ADA accommodations, FMLA administration, and other employee support programs.

Partner with legal, HR, and management teams in responding to agency inquiries and claims, including EEOC, Department of Labor, unemployment, and other regulatory matters.

Review workplace trends and retention metrics through exit interviews, employee feedback, investigations, and other climate assessments, providing recommendations to improve engagement, reduce turnover, and proactively address workplace concerns.

Stay current on labor and employment laws, regulations, and industry best practices, ensuring compliance and identifying potential risks while supporting other HR functions and special projects as needed.

Assists with payroll and timekeeping processes

Maintains accurate time records related to attendance and leave of absence.

Perform other duties as assigned.

What You Will Need

• Bachelor's degree in Human Resources, Communications, Marketing, Public Relations, Hospitality, Business Administration, or a related field preferred.
• 2-5 years of experience in Human Resources or a related field.
• Demonstrated experience conducting investigations into Team Member concerns and other employee and labor relations matter
• Exceptional interpersonal and communication skills with the ability to build relationships and engage diverse audiences.

Exceptional attention to detail with a commitment to accuracy, consistency, and thorough documentation in all aspects of work.

Strong organizational and case management skills, with the ability to effectively prioritize, track, and follow through on multiple investigations, action items, and deadlines simultaneously.

Demonstrated ability to manage sensitive and time-critical matters with urgency, sound judgment, professionalism, and a high level of accountability.

• Proficient in Microsoft Office Suite, including PowerPoint, Excel, and Outlook.

Excellent documentation and organizational skills with a proven ability to manage multiple employee relations cases

Strong conflict resolution and communication skills, with the ability to build trust, navigate difficult conversations, and effectively partner with leaders and team members at all levels.

• Ability to work flexible hours as needed to support team member events, conduct team member interviews and meet with department leaders.

Additional Requirements:

• Must be able to stand or sit for extended periods
• Must meet attendance guidelines and comply with all company, regulatory, and departmental policies
• Must be able to work independently.
• Must be able to work at a fast pace environment
• Must be able to work engagement events and some holidays
• Must be able to read, write, speak and understand English.
• Must be able to respond to visual and aural cues.
• Must be able to maneuver to all areas of the casino.
• Must be able to lift up to 10 pounds and carry up to 5 pounds.
• Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.

About Us

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.