Casino Marketing Coordinator (Caesars New Orleans)

Caesars Entertainment; New Orleans (LA); Sur place; USD 40 000 - 60 000; Plein temps

Résumé du poste

Caesars New Orleans Casino & Hotel is seeking a Marketing Coordinator to join the Marketing, Casino Marketing, and National Marketing teams on-site. You will partner with property leadership to ensure guest needs are met, support events, and maintain data accuracy for campaigns.

The role emphasizes floor greets, VIP services, and promotional execution, with responsibilities across guest experience and administrative tasks to support successful marketing initiatives.

Qualifications

• Minimum 2–3 years in marketing, events, hospitality, guest services, or admin support.
• Casino/entertainment/event coordination experience a plus.
• Strong guest services and communication skills required.

Responsabilités

• Support Marketing, Casino Marketing, and National Marketing teams.
• Assist with floor greets and VIP guest services at events.
• Coordinate campaigns, promotions, and materials with adherence to guidelines.
• Maintain accurate data, reporting, and inventory for marketing collateral.
• Serve as frontline rep for charter guests and national programs.

Connaissances

Guest service

Interpersonal skills

Communication

Team building

Problem solving

Formation

Bachelor’s or Associate degree in Marketing, Hospitality, Business, Communications

Outils

Microsoft Office Suite

CRM tools

Casino management software

Description du poste

New Orleans, LA, United States (On-site)

Trending

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary\"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Casino Marketing Coordinator provides essential support to the Marketing, Casino Marketing, Player Development, and National Marketing teams. This role partners closely with property Marketing and Casino Marketing leadership to ensure standards are upheld and guest needs are consistently met. The Coordinator assists with floor greets, supports all aspects of charter and National Casino Marketing programs, and contributes to the execution of marketing events and promotions while delivering exceptional guest service. This position is responsible for ensuring smooth execution of marketing initiatives, maintaining accurate data and reporting, and creating a positive experience for both guests and internal partners.

How You Will Create the Extraordinary

• Works closely with the Casino Marketing leaders to ensure the department runs efficiently.
• Gathers analytical data as requested, assists with all VIP guests needs, working promotional events, fills in for VIP Services and any areas required by Casino Marketing/Marketing.
• Assist with floor greets, welcoming guests, providing property information, and elevating the guest experience.
• Support Casino Hosts, Executive Hosts, and Marketing team members during events, peak business periods, and special promotions.
• Assist with guest inquiries, reservation needs, and reinvestment/comp fulfillment processes according to company guidelines.
• Provide administrative and operational support to the Marketing and Casino Marketing Department, including campaign preparation, promotional materials, and communication distribution.

Help maintain departmental calendars, timelines, project tracking, and marketing collateral inventory.

• Assist National Casino Marketing with all charter program needs
• Support all national trips, national guest programs, and corporate-driven marketing needs.
• Serve as a frontline representative for charter guests to ensure a smooth and welcoming experience.
• Support Marketing, Player Development, and Promotions teams in delivering seamless guest experiences and accurate prize fulfillment.
• Ensure integrity of customer and event data across all marketing platforms.
• Organize files, maintain departmental supplies, and support general office functions.
• Assist with internal communication of promotional rules, event timelines, and marketing updates.
• Maintain the confidentiality of sensitive guest and company information at all times.

What You Will Need

• Must be at least 21 years of age and be able to obtain a LA gaming license.
• Associate’s or Bachelor’s degree in Marketing, Hospitality, Business, Communications, or related field.
• At least 2 - 3 years of experience in marketing, events, hospitality, guest services, or administrative support. Experience working in casino, entertainment or event coordination is a plus.
• Familiarity with player-tracking systems, CRM tools, or casino management software is a plus.
• Excellent guest service, interpersonal, communication, team building, and problem-solving skills are required.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Ability to multitask, prioritize, and work in a fast ‑ paced environment
• Must be able to respond calmly and handle many customer demands.
• Must possess the ability to calmly handle difficult situations and be able to work any day, any shift, and long hours as required.
• Must be able to handle more than one function at a time by being well organized and paying attention to details.
• Professional appearance and demeanor.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.

ADDITIONAL REQUIREMENTS

• Ability to lift up to 25 pounds (event materials, signage, supplies).
• Must be able to move in and around on the casino floor quickly.
• Must be able to bend, stoop, crouch, kneel, twist and balance.
• Must be able to stand and walk for long periods of time.
• Must be able to respond to visual and aural cues. Schedule flexibility required.

About Us

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary\". Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars\". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.