Project & Service Coordinator: Dispatch & Customer Support

Nationwide Power; Henderson, Northern (NV, KY); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health/Dental/Vision insurance

Life and Disability insurance

401k with Company Match

Earned Time Off and Holidays

Rewards and recognition programs

Career in growing & stable field

Great location in Henderson

On-call rotation compensation $400-$$-

Job summary

Nationwide Power Solutions is seeking a Project & Service Coordinator in Henderson, NV. You will coordinate service schedules, manage customer bases, and prepare quotes while supporting sales staff and field engineers.

The role emphasizes problem-solving, multi-tasking and strong communication. A high school diploma is required; a Bachelor’s degree is a plus, with potential on-call rotation every 4–6 weeks.

Qualifications

• Two or more years of experience in customer service call center or dispatching.
• High school diploma/GED; Bachelor’s degree preferred.
• Strong problem-solving, multitasking, and conflict resolution skills.
• Clear communication with customers via phone or email.
• Excellent organizational skills and attention to detail.
• Experience with shipping and logistics is a plus.
• Some knowledge of critical power systems and basic troubleshooting is helpful.

Responsibilities

• Coordinate service schedules.
• Manage customer base in assigned territory.
• Estimate cost of service and prepare service contract quotations.
• Schedule service calls and dispatch field engineers.
• Source and quote parts, service, and batteries.
• Prepare work and purchase orders; track parts and labor.
• Manage warranty activities and service.
• On-call rotation every 4–6 weeks.

Skills

Problem solving

Multitasking

Conflict resolution

Effective communication

Organizational skills

Shipping & logistics experience

Troubleshooting

Critical power systems knowledge

Education

High school diploma/GED

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Project management software

Job description

Nationwide Power Solutions is seeking a Project & Service Coordinator in Henderson, NV. You will coordinate service schedules, manage customer bases, and prepare quotes while supporting sales staff and field engineers.

The role emphasizes problem-solving, multi-tasking and strong communication. A high school diploma is required; a Bachelor’s degree is a plus, with potential on-call rotation every 4–6 weeks.