Project Operations Leader: Deliver & Customer Success

Hitachi Energy Ltd.; South Boston (VA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Tuition reimbursement

Parental leave

Job summary

Hitachi Energy Ltd. in Virginia is seeking a Project Operations Manager to drive successful project delivery while ensuring exceptional customer satisfaction, operational excellence, and financial performance.

In this highly visible role, you will partner across engineering, project management, operations, logistics, scheduling, marketing, quality, and customer service to standardize processes, mitigate risks, and strengthen partnerships with customers.

Qualifications

• Bachelor’s degree in Engineering, Science, Technology, Business, or related field.
• Minimum of 2 years of experience in project management, marketing, manufacturing, operations, or a related environment.
• Experience working in cross-functional teams and managing multiple priorities in a dynamic setting.
• Strong problem-solving, analytical, and decision-making skills.
• Excellent verbal and written communication skills with the ability to build strong relationships at all levels.
• PMP certification or project management certification is preferred.

Responsibilities

• Champion an outstanding customer experience through timely, accurate, and proactive communication with internal and external stakeholders.
• Lead cross-functional collaboration to ensure smooth project execution and effective information handoffs between teams.
• Develop and implement consistent operational, financial, and project management processes and guidelines.
• Partner with operations and logistics teams to evaluate project impacts and support effective planning and execution.
• Drive root cause analysis and continuous improvement initiatives to enhance quality, profitability, inventory management, and operational performance.
• Review project status, identify risks, and adjust plans to ensure contract requirements, schedules, and business objectives are met.
• Oversee warranty and customer service activities, ensuring claims are resolved with a customer-first mindset.
• Promote and support a culture of health, safety, environmental responsibility, and operational excellence.

Skills

Cross-functional leadership

Project management

Stakeholder engagement

Problem solving

Verbal & written communication

Education

Bachelor's degree in related field

Tools

PMP Certification

Job description

Hitachi Energy Ltd. in Virginia is seeking a Project Operations Manager to drive successful project delivery while ensuring exceptional customer satisfaction, operational excellence, and financial performance.

In this highly visible role, you will partner across engineering, project management, operations, logistics, scheduling, marketing, quality, and customer service to standardize processes, mitigate risks, and strengthen partnerships with customers.