Vice President Strategic Delivery & Customer Engagement

Hitachi Energy Ltd.; Charlotte (NC); Remote; USD 180,000 - 240,000; Full time

Job summary

Hitachi Energy Ltd. seeks a Vice President Strategic Delivery & Customer Engagement to lead crossfunctional execution and customer outcomes in a remote-based role.

You will guide strategic project management, operational excellence, and customer advocacy to deliver complex initiatives while driving satisfaction and long-term value. You will manage experienced professionals, influence across functions, and ensure governance, process discipline, and continuous improvement across teams and

Qualifications

• Bachelor's degree in Business, Engineering or related field with 12+ years of relevant experience.
• Significant experience in customer-facing leadership and program management.
• Prior people management experience leading professionals is required.
• Ability to manage complexity, ambiguity, and multiple stakeholders.

Responsibilities

• Build and maintain strong relationships with customers and internal stakeholders as primary escalation and advocacy.
• Lead crossfunctional and geographically dispersed teams on interrelated initiatives.
• Establish and improve standardized execution processes with governance and controls.
• Oversee planning across scope, schedule, budget, risk, and resources.
• Drive KPIs, SLAs, cost, and efficiency with disciplined execution.

Skills

Customer leadership

Program management

Operations leadership

People management

Stakeholder management

Risk management

Data analytics

Process improvement

Governance

Communication

Education

Bachelor's degree in Business/Engineering

Tools

CRM platforms

Project management tools

Reporting systems

Microsoft Office

SAP

Job description

Hitachi Energy is seeking a Vice President Strategic Delivery & Customer Engagement. This is a remote based opportunity. This role is responsible for leading crossfunctional execution and customer outcomes across a designated scope within Hitachi Energy. The position combines strategic project management leadership, operational excellence, and customer advocacy to ensure successful delivery of complex initiatives while driving customer satisfaction, retention, and longterm value. Acting as both a business and customer partner, this leader ensures consistent processes, strong governance, and continuous improvement across teams, projects, and customer engagements.

As a people manager the role leads experienced professionals who operate with a high degree of independence, influencing outcomes beyond their direct reporting line and supporting shortterm policy and strategy execution.

Key Responsibilities

Customer & Stakeholder Leadership

• Build and maintain strong, trusted relationships with customers and internal stakeholders, serving as a primary point of escalation and advocacy.
• Ensure high customer satisfaction through proactive engagement, structured communication, and effective issue resolution.
• Act as the voice of the customer internally, providing insights into service gaps, improvement opportunities, and product or process enhancements.
• Oversee onboarding, training, and ongoing engagement strategies to ensure customers realize full value from solutions and services.

Program, Project & Operational Leadership

• Lead crossfunctional and geographically dispersed teams in the execution of multiple, interrelated projects or initiatives.
• Establish, maintain, and continuously improve standardized processes for execution, tracking, reporting, escalation, change management, and issue resolution.
• Oversee planning and delivery across scope, schedule, budget, risk, and resource management.
• Monitor performance against KPIs, SLAs, cost, and efficiency targets, ensuring disciplined execution and transparency.
• Drive compliance with internal governance models, quality standards, and health, safety, and environmental expectations.

Risk, Performance & Continuous Improvement

• Identify, assess, and proactively manage risks, issues, and dependencies, ensuring timely mitigation and clear communication.
• Promote operational learning and sharing of best practices and lessons learned.
• Use data, reporting, and analytics to identify trends, inform decisions, and drive performance improvements.
• Contribute to financial oversight, including review of cost performance and margin considerations where applicable.

People Leadership

• Lead, coach, and develop a highperforming team, fostering accountability, engagement, and continuous capability growth.
• Create a positive and resultsfocused environment grounded in Hitachi Energy's values of safety, integrity, and collaboration.
• Support talent development, succession planning, and effective workforce utilization.

Qualifications & Experience

• Bachelor's degree in Business, Engineering, or a related field with 12+ years of relevant experience.
• Significant experience in customerfacing leadership, project/program management, or operational leadership roles.
• Prior peoplemanagement experience leading experienced professionals is required.
• Strong ability to manage complexity, ambiguity, and competing priorities across multiple stakeholders.
• Proven capability to influence without authority and drive alignment across functions.
• Experience with enterprise systems and tools such as CRM platforms, project management tools, reporting systems, and Microsoft Office (SAP experience preferred).
• PMP or equivalent certification is a plus.