Regional Service Operations Leader

Hitachi Energy; South Boston (VA); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Health and retirement benefits

Paid leave & flexible work

Career development programs

Learning platforms

Job summary

Hitachi Energy in South Boston, Virginia is seeking a qualified leader to supervise a regional team of Service Engineers and Service Technicians. The role focuses on delivering timely, high-quality, and cost-effective service offerings, solutions, and projects across the assigned region.

You will coordinate service activities, provide project management support as needed, and ensure performance aligns with customer commitments, positively impacting regional execution and financial outcomes.

Qualifications

• Bachelor's degree with 5 years in Service Operations or Project Management.
• Associate degree with 7 years in Service Operations or Project Management.
• High School Diploma / GED with 9 years in Service Operations or Project Management.
• Minimum 5 years of transformer service or power product field service experience preferred.
• Experience interacting directly with customers preferred.
• Excellent communication, organization, and presentation skills preferred.
• Demonstrated background in troubleshooting and problemsolving preferred.
• Experience managing field service personnel, including time reporting and performance assessments preferred.
• Ability to travel up to 25% preferred.

Responsibilities

• Manage planning and execution of regional service activities, both onsite and offsite, aligned with customer agreements.
• Monitor service execution across schedule, quality, cost, margin, and customer satisfaction targets.
• Allocate and coordinate work based on order content, delivery timelines, competencies, and workload.
• Ensure materials, components, and warranty classifications support effective service delivery.
• Collaborate with sales and service teams to support customer satisfaction, retention, and regional growth.
• Support continuous improvement by applying service data, customer feedback, and digital service tools.
• Ensure service findings are communicated to product and system teams to support ongoing improvement.
• Organize, supervise, and develop Service Engineers, Service Technicians, and subcontractors, including certification and competency alignment.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Skills

Strong communication

Presentation skills

Troubleshooting

Customer interaction

Travel readiness

Education

Bachelor's degree

Associate degree

High School Diploma / GED

Job description

Hitachi Energy in South Boston, Virginia is seeking a qualified leader to supervise a regional team of Service Engineers and Service Technicians. The role focuses on delivering timely, high-quality, and cost-effective service offerings, solutions, and projects across the assigned region.

You will coordinate service activities, provide project management support as needed, and ensure performance aligns with customer commitments, positively impacting regional execution and financial outcomes.