Project Manager- Marketing

EXL; United States; Remote; USD 90.000 - 110.000; Vollzeit

Zusammenfassung

EXL is seeking a Project Manager - Direct Marketing to oversee the business analytics PMO at a departmental level. This remote role in California focuses on improving project management practices and delivering strategic guidance to a diverse team.

The successful candidate will manage end-to-end marketing campaigns, coordinate across Analytics, IT, and Creative teams, and ensure client expectations and contractual requirements are met.

Qualifikationen

• 3+ years of project management experience.
• Experience managing marketing campaigns, data ops, or operational projects.
• Experience with cross-functional teams across multiple units.
• Proven ability to manage multiple projects simultaneously.
• Experience coordinating external vendors and service providers.
• Proficient with Excel and PowerPoint.
• Familiar with project tools (MS Project, Smartsheet, Jira, Monday.com).
• Ability to work independently and manage multiple priorities.

Aufgaben

• Manage lifecycle of direct mail, email, digital, trigger, and prescreen campaigns.
• Develop project plans, timelines, processing schedules, and milestones.
• Coordinate workflow across Analytics, Data Ops, IT, Print Production, Digital Ops, Creative, Compliance.
• Monitor progress, ensure deliverables meet client expectations and contracts.
• Facilitate kickoff meetings and operational readiness reviews.
• Oversee file intake, validation, processing, QC and delivery activities.
• Ensure compliance with data specs and operational procedures.
• Coordinate data acquisition, suppression, segmentation, and output generation.
• Partner with Analytics to validate campaign selections and metrics.
• Communicate with clients and stakeholders throughout execution.
• Lead status meetings and update on milestones, risks, issues, and deliverables.
• Coordinate approvals for files, assets, tests, and releases.
• Build strong relationships with internal and external partners.

Kenntnisse

Project management

Marketing campaigns

Cross‑functional teams

Multitasking

Vendor coordination

Excel

PowerPoint

Jira/Monday.com/Smartsheet

Independent work

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Project

Smartsheet

Jira

Monday.com

Jobbeschreibung

Project Manager - Direct Marketing

Remote, CA

$90-$110k plus bonus

For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits

The posted range is the hiring range for this role — a subset of the broader range available to employees over time — and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process.

Oversee the business analytics PMO at a departmental level. Ensure continuous improvement of project management practices. Provide strategic guidance on project management. Lead a team of project management professionals.

Key Responsibilities:

• Manage the complete lifecycle of direct mail, email, digital, trigger, and prescreen marketing campaigns.
• Develop project plans, timelines, implementation schedules, and delivery milestones.
• Coordinate detailed workflow activities across Analytics, Data Operations, IT, Print Production, Digital Ops, Creative Services, and Compliance teams.
• Monitor campaign progress and ensure deliverables meet client expectations and contractual requirements.
• Facilitate campaign kickoff meetings and operational readiness reviews.
• Oversee campaign file intake, validation, processing, quality control, and delivery activities.
• Ensure compliance with file layouts, business rules, data specifications, and operational procedures.
• Coordinate source data acquisition, suppression processing, segmentation, enhancement, and output generation.
• Partner with Analytics teams to validate campaign selections, targeting criteria, and performance metrics.
• Ensure accurate implementation of campaign specifications and client-requested changes.
• Serve as a point of contact for clients and internal stakeholders throughout campaign execution.
• Lead status meetings and provide regular updates regarding project milestones, risks, issues, and deliverables.
• Manage client expectations and facilitate decision-making during project execution.
• Coordinate approvals for campaign files, creative assets, test results, and production releases.
• Build strong working relationships with internal and external partners.

Technical Skills & Experience

• 3+ years of project management experience.
• Experience managing marketing campaigns, data operations, or operational projects.
• Experience working with cross-functional teams across multiple business units.
• Proven ability to manage multiple projects simultaneously.
• Experience coordinating external vendors and service providers
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Project, Smartsheet, Jira, Monday.com, or similar project management tools
• Ability to work independently and manage multiple priorities in a deadline-driven environment

The soft skills for as follows:

• Clear verbal & written communication skills
• Asks effective questions
• Problem‑solving
• Curiosity and investigative mindset
• Collaboration
• Flexibility
• Learning agility
• Openness to feedback
• Managing ambiguity
• Time management
• Attention to detail
• Planning and organization
• Multitasking
• Accountability
• Cross‑functional collaboration

Responsibilities

Key Responsibilities

• Manage the complete lifecycle of direct mail, email, digital, trigger, and prescreen marketing campaigns.
• Develop project plans, timelines, implementation schedules, and delivery milestones.
• Coordinate detailed workflow activities across Analytics, Data Operations, IT, Print Production, Digital Ops, Creative Services, and Compliance teams.
• Monitor campaign progress and ensure deliverables meet client expectations and contractual requirements.
• Facilitate campaign kickoff meetings and operational readiness reviews.
• Oversee campaign file intake, validation, processing, quality control, and delivery activities.
• Ensure compliance with file layouts, business rules, data specifications, and operational procedures.
• Coordinate source data acquisition, suppression processing, segmentation, enhancement, and output generation.
• Partner with Analytics teams to validate campaign selections, targeting criteria, and performance metrics.
• Ensure accurate implementation of campaign specifications and client-requested changes.
• Serve as a point of contact for clients and internal stakeholders throughout campaign execution.
• Lead status meetings and provide regular updates regarding project milestones, risks, issues, and deliverables.Manage client expectations and facilitate decision-making during project execution.
• Coordinate approvals for campaign files, creative assets, test results, and production releases.
• Build strong working relationships with internal and external partners.

Qualifications

Technical Skills & Experience

• 3+ years of project management experience.
• Experience managing marketing campaigns, data operations, or operational projects.
• Experience working with cross‑functional teams across multiple business units.
• Proven ability to manage multiple projects simultaneously.
• Experience coordinating external vendors and service providers
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Project, Smartsheet, Jira, Monday.com, or similar project management tools
• Ability to work independently and manage multiple priorities in a deadline‑driven environment

The soft skills for as follows:

• Clear verbal & written communication skills
• Asks effective questions
• Problem‑solving
• Curiosity and investigative mindset
• Collaboration
• Flexibility
• Learning agility
• Openness to feedback
• Managing ambiguity
• Time management
• Attention to detail
• Planning and organization
• Multitasking
• Accountability
• Cross‑functional collaboration