Project Manager II

IPA™; Duluth (GA); A distancia; USD 88.000 - 97.000; Jornada completa

Descripción de la vacante

IPA™ is seeking a Project Manager II to independently lead customer implementations from kickoff through go-live. You will own successful product installations and onboarding, managing timelines, expectations, and cross-functional resources with clear communication.

You will engage in extensive hands-on customer interaction, including live hospital environments, guiding customers through the full implementation lifecycle and delivering product training on scrubEx, alEx, scrubBank.

Formación

• Bachelor's degree or equivalent experience in a related field.

Responsabilidades

• Lead customer implementations from kickoff through go-live and own timelines.
• Manage on-site installations and go-lives in hospital environments.
• Coordinate with Engineering, Service and Product teams for smooth handoffs.
• Provide advanced product training on core product lines and develop training materials.
• Mentor team members on best practices and customer education.

Conocimientos

Project management

Healthcare experience

Customer-facing

Communication

Risk management

Stakeholder management

Training delivery

Educación

Bachelor's degree in Business or related field

Herramientas

Asana

JIRA

Monday.com

Plainview

Salesforce

MS Office

Descripción del empleo

Location: Remote

Department: Sales

Reports to: Implementation Management & Project Manager

Direct Reports: None

Type: Full-Time

Status: Exempt

Schedule: 8am - 5pm, M-F, with occasional evenings and weekends required to support customer go-lives. Travel: 30-50%

Compensation: $88,000 - $97,000 + Annual Performance Bonus

About the Role

We're looking for a Project Manager II to independently lead customer implementations from kickoff through go-live. You'll own successful product installations and customer onboarding - managing timelines, expectations, and cross-functional resources with solid judgment. This role involves extensive, hands‑on customer interaction, often in live hospital environments, and requires someone who can clearly communicate, document thoroughly, and guide customers confidently through the full implementation lifecycle.

What You’ll Do

Implementation & Delivery

• Independently lead customer implementations from kickoff through go-live, owning timelines and driving accountability
• Manage on‑site installations and go‑lives in hospital environments, proactively anticipating and resolving issues
• Integrate products and services with customer systems and processes
• Ensure timely completion of internal and project documentation

Customer Relationship & Communication

• Build customer rapport and manage expectations through confident, consistent communication
• Facilitate conference calls and customer meetings throughout the implementation lifecycle
• Serve as a trusted customer support resource when needed

Technical & Project Guidance

• Guide site assessments and requirements gathering, applying implementation best practices
• Coordinate client and internal resources, assigning and tracking project tasks
• Partner with Engineering, Service, and Product teams to ensure smooth handoffs

Training & Product Expertise

• Deliver advanced product training on our core product lines (scrubEx, alEx, scrubBank) and develop training materials
• Lead consultation on new and existing products for customers and internal teams
• Provide product information and support to the broader team as needed

Leadership & Mentorship

• Mentor team members on products, best practices, and customer education
• Model best-in-class communication and implementation execution for less experienced PMs

What You Bring

• Bachelor's degree in Business, Project Management, or related field preferred (or equivalent experience)
• 3-5 years of hands‑on implementation or project management experience, ideally customer‑facing or in healthcare
• Demonstrated ability to independently manage a full implementation lifecycle
• Strong project management skills - planning, timelines, and risk mitigation
• Excellent communication and facilitation skills with customers and internal teams
• Comfortable working in hospital environments and adapting to on‑site conditions
• Proficient in MS Office (Word, Excel, Outlook); Salesforce experience a plus
• Experience using AI tools to optimize workflows and support project delivery
• Experience with Project Management tools (Asana, Plainview, JIRA, Monday.com)
• PMP required; CSM a nice to have

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

See job description