Project Manager II

Innovative Product Achievements, LLC; Duluth (GA); Hybrid; USD 88,000 - 97,000; Full time

Job summary

Innovative Product Achievements, LLC is seeking a Project Manager II to independently lead customer implementations from kickoff through go-live. You will own timelines, manage hospital-based on-site go-lives, and coordinate cross-functional resources to ensure successful implementations.

You will guide site assessments, train users on core products, and collaborate with Engineering, Service, and Product teams to ensure smooth handoffs and strong customer satisfaction.

Qualifications

• Bachelor's degree in Business, Project Management, or related field preferred (or equivalent experience).
• 3–5 years of hands-on implementation or project management experience, ideally customer-facing or in healthcare.
• Demonstrated ability to independently manage a full implementation lifecycle.
• Strong project management skills — planning, timelines, and risk mitigation.
• Excellent communication and facilitation skills with customers and internal teams.
• Comfortable working in hospital environments and adapting to on-site conditions.
• Proficient in MS Office (Word, Excel, Outlook); Salesforce experience a plus.
• Experience using AI tools to optimize workflows and support project delivery.
• Experience with Project Management tools (Asana, Plainview, JIRA, Monday.com).
• PMP required; CSM a nice to have.

Responsibilities

• Independently lead customer implementations from kickoff through go-live, owning timelines and driving accountability.
• Manage on-site installations and go-lives in hospital environments, proactively anticipating and resolving issues.
• Integrate products and services with customer systems and processes.
• Ensure timely completion of internal and project documentation.
• Build customer rapport and manage expectations through confident, consistent communication.
• Facilitate conference calls and customer meetings throughout the implementation lifecycle.
• Serve as a trusted customer support resource when needed.
• Guide site assessments and requirements gathering, applying implementation best practices.
• Coordinate client and internal resources, assigning and tracking project tasks.
• Partner with Engineering, Service, and Product teams to ensure smooth handoffs.
• Deliver advanced product training on core product lines and develop training materials.
• Lead consultation on new and existing products for customers and internal teams.

Skills

Project management

Customer-facing

Communication

Healthcare experience

Team leadership

Documentation

Risk management

On-site work

Education

Bachelor's degree in Business/PM or related field

Tools

MS Office

Salesforce

Asana

JIRA

Monday.com

Plainview

Job description

Reports to: Implementation Management & Project Manager

Direct Reports: None

Type: Full-Time

Status: Exempt

Schedule: 8am – 5pm, M-F, with occasional evenings and weekends required to support customer go-lives. Travel: 30–50%

Compensation: $88,000 - $97,000 + Annual Performance Bonus

About the Role

We're looking for a Project Manager II to independently lead customer implementations from kickoff through go-live. You'll own successful product installations and customer onboarding — managing timelines, expectations, and cross-functional resources with solid judgment. This role involves extensive, hands-on customer interaction, often in live hospital environments, and requires someone who can clearly communicate, document thoroughly, and guide customers confidently through the full implementation lifecycle.

What You'll Do

Implementation & Delivery

• Independently lead customer implementations from kickoff through go-live, owning timelines and driving accountability
• Manage on-site installations and go-lives in hospital environments, proactively anticipating and resolving issues
• Integrate products and services with customer systems and processes
• Ensure timely completion of internal and project documentation

Customer Relationship & Communication

• Build customer rapport and manage expectations through confident, consistent communication
• Facilitate conference calls and customer meetings throughout the implementation lifecycle
• Serve as a trusted customer support resource when needed

Technical & Project Guidance

• Guide site assessments and requirements gathering, applying implementation best practices
• Coordinate client and internal resources, assigning and tracking project tasks
• Partner with Engineering, Service, and Product teams to ensure smooth handoffs

Training & Product Expertise

• Deliver advanced product training on our core product lines (scrubEx, alEx, scrubBank) and develop training materials
• Lead consultation on new and existing products for customers and internal teams
• Provide product information and support to the broader team as needed
• Mentor team members on products, best practices, and customer education
• Model best-in-class communication and implementation execution for less experienced PMs

What You Bring

• Bachelor's degree in Business, Project Management, or related field preferred (or equivalent experience)
• 3–5 years of hands-on implementation or project management experience, ideally customer-facing or in healthcare
• Demonstrated ability to independently manage a full implementation lifecycle
• Strong project management skills — planning, timelines, and risk mitigation
• Excellent communication and facilitation skills with customers and internal teams
• Comfortable working in hospital environments and adapting to on-site conditions
• Proficient in MS Office (Word, Excel, Outlook); Salesforce experience a plus
• Experience using AI tools to optimize workflows and support project delivery
• Experience with Project Management tools (Asana, Plainview, JIRA, Monday.com)
• PMP required; CSM a nice to have

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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