Project Manager, Digital Adoption & User Enablement (Remote)

The Moore Group; Charlotte (NC); Remote; USD 110,000 - 140,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Job summary

The Moore Group is seeking a Project Manager, Digital Adoption & User Enablement to lead planning, delivery, governance, and continuous improvement of in-application guidance for a global pharmaceutical client.

This fully remote, full-time role blends program leadership with hands-on content development—designing walkthroughs, tooltips, contextual help, and training experiences to boost adoption, efficiency, and user satisfaction.

Qualifications

• Background in Agile Scrum and IT digital project management.
• Experience developing user-facing guidance and training assets.
• Certifications: PMP or equivalent.
• Bachelor's degree required; master's preferred.

Responsibilities

• Lead the In-Application Guidance Program roadmap and release planning.
• Manage project plans, timelines, risks, and stakeholder communications.
• Design, build, test, publish, and maintain in-application guidance and training content.
• Collaborate with business stakeholders, solution teams, and IT.

Skills

Agile Scrum

IT digital PM

WalkMe

PMP

Advanced Excel

Education

Bachelor's degree

Master's degree preferred

Tools

WalkMe

SharePoint

Microsoft 365

Job description

Project Manager, Digital Adoption & User Enablement

Location: Fully Remote/Full Time

About The Moore Group: The Moore Group, a recognized leader in strategic consulting, partners with Fortune 100 companies to provide expert support in communications, change management, project management, and training. With 30 years of experience, we help organizations achieve clarity, alignment, and engagement across their initiatives nationally and internationally.

The Project Manager/Digital Adoption Developer will lead the planning, delivery, governance, and continuous improvement of an in-application guidance and training solution used across multiple enterprise applications for a global pharmaceutical client. This role combines project management, stakeholder engagement, change enablement, and the hands‑on development of in-application guidance, including walkthroughs, tooltips, contextual help, and embedded training experiences.

The successful candidate will serve as both the program lead and a hands‑on developer, using the client's selected platform to design, build, test, deploy, maintain, and optimize in‑application guidance. Working closely with business stakeholders, solution teams, change managers, training teams, and technical resources, this individual will create user‑centric guidance that improves adoption, efficiency, compliance, and overall user experience.

This position is ideal for an individual who enjoys balancing strategic program leadership with hands‑on content development and execution.

Program & Project Management

• Lead the In-Application Guidance Program roadmap, priorities, release planning, and ongoing enhancement activities.
• Manage project plans, timelines, risks, dependencies, and stakeholder communications.
• Facilitate meetings with business owners, solution teams, developers, and deployment leads.
• Coordinate cross-functional efforts related to digital adoption and user enablement initiatives.
• Establish and maintain governance processes for in-application guidance content development, deployment, and support.
• Manage intake, prioritization, tracking, and reporting of enhancement requests and user feedback.
• Support capacity planning and workload forecasting for in-application guidance development and maintenance activities.

In-Application Guidance Development & Maintenance

• Design, build, test, publish, and maintain in-application guidance and training content, including walkthroughs, tooltips, contextual help, and embedded learning experiences.
• Perform impact assessments on upcoming system releases and identify required updates to in-application guidance.
• Troubleshoot and resolve in-application guidance and platform-related issues in partnership with technical teams.
• Conduct user acceptance testing and quality reviews prior to deployment.
• Maintain configuration, testing, validation, and change control documentation.

Digital Adoption & User Experience

• Partner with business stakeholders to identify user pain points and opportunities to improve guidance and user support.
• Develop user-centered guidance strategies that improve productivity, compliance, and user confidence.
• Translate complex business processes into intuitive in-application guidance experiences.
• Gather and analyze user feedback and usage insights to drive continuous improvement.
• Create and maintain self-service resources, FAQs, and support materials.
• WalkMe implementation and digital adoption projects, ensuring solutions align with business and user needs.

Communications & Content Management

• Manage and enhance the In-Application Guidance Program SharePoint presence and supporting communications materials.
• Develop adoption campaigns, newsletters, promotional materials, and user awareness content.
• Partner with communications and training teams to align messaging and user support resources.
• Maintain content libraries, screenshots, videos, and supporting documentation.

Analytics & Continuous Improvement

• Monitor performance metrics and adoption trends for the in-application guidance solution.
• Analyze user engagement data and identify opportunities for optimization.
• Develop recommendations to improve user experience and business value realization.
• Produce program status reports and executive-ready updates.

Qualifications

• Background - Agile Scrum and IT digital project management. Extensive background implementing key project deliverables.
• Experience- Developing user-facing guidance, training content, performance support materials, or digital adoption assets.
• Technical Skills:
  • Agile backlog & project management planning tools; Advanced Excel / data reporting tools.
  • Hands‑on experience with WalkMe or another Digital Adoption Platform.
  • Experience configuring and maintaining digital adoption, workflow guidance, or user enablement platforms.
  • Certifications: PMP and/or similar qualifications.
  • Bachelor's degree required; master's degree preferred.

Preferred Qualifications

• Digital adoption platform certification.
• Experience supporting regulated environments such as Quality, Manufacturing, GMP, Compliance, or Validation.
• Experience with SharePoint, Planner, and Microsoft 365 tools.
• Experience with change management, user adoption, training, or communications.
• Familiarity with release management, change control, and testing processes.
• Experience working with global teams and enterprise-scale deployments.

Required Start Time: Daily start time of 8 a.m. US-ET is required due to national and international operations.

Why Join Us?

• Collaborative Environment: Work closely with a dynamic and talented team on high-impact projects.
• Remote Flexibility: This position is fully remote, offering flexibility and work-life balance.

If you are an initiative-taking project manager with a talent for implementing key deliverables and supporting organizational change, we look forward to hearing from you.

For more information, please visit https://www.themooregroup.com.