Project Manager (Contract)

SupportFinity™; San Francisco (CA); On-site; USD 94,000 - 125,000; Full time

Job summary

SupportFinity seeks a Project Manager I focused on Employee Experience to lead global onboarding and internal engagement initiatives. You will blend project management, content strategy, internal communications, and digital product ownership to drive successful launches and continuous improvement.

The role requires strong communication, organization, and analytical skills to manage multiple stakeholders across HR, Legal, Public Affairs, R&D and leadership teams.

Qualifications

• Bachelor’s degree in Communications, Marketing, Business, or a related field.
• 3+ years in communications, marketing, or content operations.
• Experience with web-based platforms and CMS content updates.
• Proficient in JIRA, Asana, or MS Project.
• Strong written and verbal communication across teams.

Responsibilities

• Own content gathering and implementation with stakeholders and vendors.
• Enter, update, and maintain content in the CMS with accuracy and brand alignment.
• Define and drive the product roadmap and vision for the employee engagement platform.
• Develop and execute communication strategies to raise awareness and engagement.
• Define KPIs, build dashboards, and report to senior leadership.
• Maintain stakeholder communications and coordinate with vendors on timelines.

Skills

Content management

CMS usage

Stakeholder communication

Project management

Analytical skills

Cross-functional collaboration

Education

Bachelor’s degree in Communications, Marketing, Business, or related field

Tools

JIRA

Asana

Microsoft Project

Job description

Title: Project Manager I – Employee Experience

Location: Alameda, CA ( Onsite Only )

Contract Type: W2, 1-Year Contract (with possible extensions)

Rate: $45 – $60/hr

Exemption Status: Non-Exempt (Hours over 40 paid at time and a half)

About The Role

We are seeking a strategic, user-focused, and detail-oriented Project Manager to lead the strategy, development, and optimization of a global onboarding and employee engagement platform. This position blends project management, content strategy, internal communications, and digital product ownership.

The ideal candidate will manage multiple stakeholders, partner closely with HR, Legal, Public Affairs, R&D, and leadership teams, and ensure the successful launch and continuous improvement of internal engagement platforms. This is a high-visibility role that requires strong communication, organization, and analytical skills.

Key Responsibilities

Content Management System (CMS)

• Own the content gathering and implementation process in collaboration with internal stakeholders and external vendors.
• Enter, update, and maintain content within the CMS, ensuring accuracy, consistency, and brand alignment.
• Troubleshoot CMS-related issues and maintain version control.

Product Strategy & User Experience

• Analyze user needs and behaviors to inform content, design, and functionality decisions.
• Define and drive the product roadmap and vision for the employee engagement platform.
• Prioritize features, manage the product backlog, and oversee execution to align with organizational goals.

Marketing & Communications Strategy

• Develop and execute communication strategies to increase awareness and engagement with onboarding and employee experience platforms.
• Collaborate with stakeholders to ensure alignment of messaging, tone, and brand consistency.
• Support the global expansion of employee engagement initiatives through effective marketing campaigns and storytelling.

Analytics & KPI Management

• Define and track key performance indicators (KPIs) to measure engagement, adoption, and overall program effectiveness.
• Develop dashboards and reports to communicate performance insights to senior leadership.
• Leverage analytics to inform decisions, optimize content, and improve user experience.

Stakeholder Management

• Build and maintain strong relationships with cross-functional partners across HR, Legal, Communications, and IT.
• Prepare and present executive-level summaries, reports, and presentations that communicate project updates, risks, and outcomes.
• Coordinate with vendors to ensure timelines, deliverables, and quality standards are met.

Project & Risk Management

• Track deliverables, timelines, and dependencies across multiple concurrent projects.
• Identify risks early and develop mitigation strategies to ensure on-time delivery.
• Maintain clear project documentation, including scope, milestones, and stakeholder communications.

Required Qualifications

• Bachelor’s degree in Communications, Marketing, Business, or a related field.
• 3+ years of experience in a communications, marketing, or content operations role.
• Experience working in the technology or software industry, preferably with web-based platforms.
• Demonstrated experience managing and updating content within Content Management Systems (CMS).
• Proficient in project management tools such as JIRA, Asana, or Microsoft Project.
• Strong verbal and written communication skills with the ability to work effectively across teams.
• Highly organized, detail-oriented, and capable of managing multiple priorities.
• Proactive team player with strong problem-solving and interpersonal skills.

Preferred Qualifications

• PMP certification or formal project management training.
• Experience using analytics and reporting dashboards to measure program effectiveness.
• Familiarity with brand governance and content management best practices.
• Previous experience supporting employee experience, onboarding, or engagement initiatives.
• Demonstrated success in presenting to or collaborating with executive leadership.
• Experience managing technical documentation and understanding product development lifecycles.

Eligibility

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Blue Star Partners LLC will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).