Project Manager - Client Operations

Pixelogic Media; Burbank (CA); On-site; USD 70,000 - 85,000; Full time

Job summary

Pixelogic Media in Burbank is seeking a Project Manager, Client Operations to oversee the end-to-end delivery of digital video and audio assets to major storefronts. You will manage multiple projects, align with client specs, and ensure high-quality, on-time delivery while collaborating with billing and internal teams.

The role requires strong communication, organizational skills, and the ability to work in a fast-paced environment with a focus on customer experience.

Qualifications

• Must-have experience in localization or digital media workflows.
• Customer-focused approach with strong communication and multitasking abilities.
• Experience in post-production workflows is a plus.

Responsibilities

• Manage creation and delivery of digital video and audio files to storefronts (iTunes, Netflix, Amazon, Disney+).
• Manage multiple projects from order to delivery, ensuring quality and on-time delivery.
• Understand client specifications and build strong client relationships with excellent service.
• Monitor timelines, set realistic expectations, and communicate with clients and internal teams.
• Coordinate with billing to ensure accurate and timely invoicing.
• Perform order entries with data accuracy in all systems.
• Provide strategic solutions for client issues and collaborate to improve workflows.

Skills

Localization experience

Media industry experience

Customer service orientation

Strong communication

Time management

Attention to detail

Problem solving

Team collaboration

Education

Bachelor's degree preferred

Job description

Project Manager, Client Operations

Location: Burbank (On-Site)

Schedule: Day Shift, 9a Start Time

Position Type: Full-Time, Salaried

Compensation Range: $70,000-$85,000

Responsibilities

• Manage the creation and delivery of digital video and audio files to digital storefronts such as iTunes, Netflix, Amazon and Disney+
• Manage multiple projects from client(s) order to delivery completion, focusing on highest quality and on time delivery
• Establish a solid understanding of specific client specifications and needs
• Build strong working relationships with clients and deliver world class customer service
• Manage, monitor, and update all timelines, setting realistic expectations for day to day deliveries and communicating clearly with clients and internal operations
• Work with the billing team to ensure projects are billed correctly and on time to clients
• Perform order entries based on client requests and ensure data accuracy in all internal and external systems
• Provide strategic solutions to any issues that may arise with clients
• Collaborate with operational teams to build processes and make sure workflows operate smoothly and efficiently
• Identify areas of opportunity to enhance clients' experience and work closely with other department leaders to drive initiatives and to execute on those opportunities
• Support Pixelogic's vision and represent the best interests of both the customer as well as the company
• Abide by security policies and protect information entrusted to you
• Document processes to use as training guides (including video trainings)
• Utilize dashboards, reports and metrics to monitor production milestones and status
• Help build and evolve the company and team culture
• Participate in capacity planning process for your customers, ensuring accuracy in rolling demand versus capacity forecasts
• Participate in Corrective Action Report (CAR) process for client rejections and other issues to ensure proper processes/procedures are always in place to prevent issues from happening and especially recurring
• Participate in Operational Initiatives (OI's) in collaboration with technology, operational and admin teams to continuously improve workflows related to your accounts

Requirements

• Bachelor's degree preferred
• Localization (subtitling, dubbing) and/or digital media and mastering experience preferred
• Solid organizational skills, including multitasking and time-management
• Collaborative thinker who works well in a team
• Experience in media industry and post-production workflows
• Passionate about customer experience and customer service excellence
• Excellent communication skills with technical and non-technical individuals
• Deep sense of urgency and ability to work in a fast-paced environment with high volume
• Problem solver with creative and innovative approach with ability to think out of the box
• Outstanding attention to detail and ability to plan complex projects with urgency
• A positive attitude when experiencing obstacles and enthusiastic to get things done