Project Manager - Localization and Client Operations

Pixelogic Media Partners, LLC; Burbank (CA); On-site; USD 70,000 - 85,000; Full time

Job summary

Pixelogic Media Partners, LLC in Burbank is seeking a Project Manager to oversee localization production, scripting, subtitling and dubbing for global markets. This on-site role coordinates client requirements, timelines and cross-functional delivery teams to ensure high-quality, on-time results.

The ideal candidate has strong organizational skills, excellent communication, and a client-focused mindset to support rapid workflows and deliver exceptional service.

Qualifications

• Bachelor's degree preferred.
• Experience with localization (subtitling, dubbing) and digital media workflows is preferred.
• Strong organizational and multitasking abilities in a fast-paced, high-volume environment.
• Excellent communication skills with both technical and non-technical stakeholders.
• Customer-focused mindset and ability to drive project success across teams.

Responsibilities

• Oversee localization production and asset delivery across scripting, subtitling, and dubbing.
• Manage multiple projects from client orders to delivery with emphasis on quality and timeliness.
• Understand client specifications and translate them into actionable project plans.
• Build and maintain strong client relationships and deliver world-class customer service.
• Monitor timelines, set expectations, and communicate status to clients and internal teams.
• Coordinate with billing to ensure accurate and timely invoicing.
• Enter orders accurately and maintain data integrity across systems.
• Collaborate with cross-functional teams to improve processes and workflows.
• Identify opportunities to enhance client experience and drive initiatives with other departments.

Skills

Multitasking

Time management

Team collaboration

Customer service

Communication skills

Attention to detail

Problem solving

Strategic thinking

Education

Bachelor's degree

Tools

Dashboard software

Job description

Project Manager

Location: Burbank (On-Site)
Schedule: Day Shift, 9a Start Time
Position Type: Full-Time, Salaried
Compensation Range: $70,000-$85,000

Responsibilities

• Oversee localization production and asset delivery, including scripting, subtitling, and dubbing across global markets
• Manage multiple projects from client(s) order to delivery completion, focusing on highest quality and on time delivery
• Establish a solid understanding of specific client specifications and needs
• Build strong working relationships with clients and deliver world class customer service
• Manage, monitor, and update all timelines, setting realistic expectations for day to day deliveries and communicating clearly with clients and internal operations
• Work with the billing team to ensure projects are billed correctly and on time to clients
• Perform order entries based on client requests and ensure data accuracy in all internal and external systems
• Provide strategic solutions to any issues that may arise with clients
• Collaborate with operational teams to build processes and make sure workflows operate smoothly and efficiently
• Identify areas of opportunity to enhance clients' experience and work closely with other department leaders to drive initiatives and to execute on those opportunities
• Support Pixelogic's vision and represent the best interests of both the customer as well as the company
• Abide by security policies and protect information entrusted to you
• Document processes to use as training guides (including video trainings)
• Utilize dashboards, reports and metrics to monitor production milestones and status
• Help build and evolve the company and team culture
• Participate in capacity planning process for your customers, ensuring accuracy in rolling demand versus capacity forecasts
• Participate in Corrective Action Report (CAR) process for client rejections and other issues to ensure proper processes/procedures are always in place to prevent issues from happening and especially recurring
• Participate in Operational Initiatives (OI's) in collaboration with technology, operational and admin teams to continuously improve workflows related to your accounts

• Bachelor's degree preferred
• Localization (subtitling, dubbing) and/or digital media and mastering experience preferred
• Solid organizational skills, including multitasking and time-management
• Collaborative thinker who works well in a team
• Experience in media industry and post-production workflows
• Passionate about customer experience and customer service excellence
• Excellent communication skills with technical and non-technical individuals
• Deep sense of urgency and ability to work in a fast-paced environment with high volume
• Problem solver with creative and innovative approach with ability to think out of the box
• Outstanding attention to detail and ability to plan complex projects with urgency
• A positive attitude when experiencing obstacles and enthusiastic to get things done