Project Manager (Boston)

Inspekt AI; Boston (MA); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Flexible work environment

Collaborative team culture

Job summary

A technology company specializing in AI solutions is seeking a Project Coordinator to manage customer projects from start to finish. You will ensure effective communication with clients, coordinate teams across different time zones, and deliver projects on time and within scope. The ideal candidate has over 3 years of experience in project management and excels in organizational skills. This role offers a competitive salary, flexible working options, and a chance to impact real customer projects.

Qualifications

• 3+ years in project coordination/project management/customer success operations in a B2B environment.
• Ability to manage multiple projects without losing details.
• Fluent English (written and spoken).

Responsibilities

• Lead customer projects from kickoff to delivery.
• Act as the primary customer point of contact.
• Translate customer needs into actionable tasks for teams.
• Run operating rhythm: agendas and status reports.
• Coordinate stakeholders across time zones.
• Manage risks and changes.
• Maintain project documentation.
• Drive continuous improvement.

Skills

Project coordination

Customer communication

Organizational skills

Use of PM tools

Tools

Asana

Trello

Jira

Google Workspace

Microsoft Office

Job description

Inspekt AI is a global leader in AI-powered property inspection solutions. Our SaaS platform uses artificial intelligence and computer vision to improve how property inspections are delivered—faster, more consistent, and at scale.

Job Description

You will own the end-to-end delivery of customer projects—making sure the customer experience is smooth, expectations are managed, and internal execution actually matches what was sold. This is a coordination-heavy role: you’ll run the cadence, chase dependencies, unblock people, keep customers informed, and drive projects to done without drama.

You do not need deep AI/engineering skills. You do need to be relentless about clarity, follow-through, and customer communication.

Key Responsibilities

• Lead customer projects from kickoff to delivery, keeping scope, timeline, and acceptance criteria crystal clear.
• Act as the primary customer point of contact: set expectations, provide updates, handle escalations, and prevent surprises.
• Translate customer needs into actionable tasks for internal teams (ops, engineering, AI, reporting)—and verify they’re executed correctly.
• Run the operating rhythm: agendas, meeting notes, action items, weekly status reports, decision logs.
• Coordinate stakeholders across time zones: customers, drone pilots/field teams, and internal delivery teams.
• Manage risks and changes: identify issues early, propose options, push decisions, document change requests.
• Maintain clean project documentation and handover materials so delivery doesn’t depend on tribal knowledge.
• Drive continuous improvement: spot recurring delivery problems and fix the process (not just the one project).

Qualifications

• 3+ years in project coordination / project management / implementation / customer success operations in a B2B environment.
• Proven ability to manage multiple projects simultaneously without losing details or dropping balls.
• Strong customer communication skills: calm under pressure, clear writing, confident in calls, able to say no with logic.
• Highly organized: you live in checklists, timelines, and written follow-ups.
• Comfortable working with technical teams (you can ask the right questions and keep things moving—even if you’re not the engineer).
• Fluent English (written and spoken).
• Proficiency with common PM and productivity tools (e.g., Asana/Trello/Jira, Google Workspace/Microsoft Office).

Good to Have

• Exposure to inspections, construction/real estate, drones, or field operations.
• Experience working with international customers and distributed teams.
• Additional languages (nice, not required).

What We Offer

• Competitive salary and benefits package.
• Flexible work environment with remote options.
• High ownership, global projects, and real customer impact.
• A collaborative team that values execution and accountability.