Lead AI Project Manager, CX

Nice; United States; On-site; USD 100,000 - 130,000; Full time

Job summary

Nice is seeking an AI delivery-driven leader to oversee complex software and AI/GenAI projects. The ideal candidate will manage end-to-end delivery and be a key client partner. Responsibilities include project planning, communication with leadership, and mentoring project managers.

With over 8 years of project management experience and a PMP certification, the candidate should possess strong analytical skills and the ability to navigate risks effectively. Nice values diversity and is an equal opportunity employer.

Qualifications

• 8+ years of project management experience leading complex software delivery projects.
• Experience with Agile, Waterfall, and hybrid methodologies.
• Proven success in managing technical and AI/GenAI projects.

Responsibilities

• Manage high-visibility software and AI/GenAI projects.
• Drive clear communication with executive leadership.
• Mentor project managers and promote best practices.

Skills

Leadership presence

Agile methodologies

Risk management

Communication

Solution-oriented mindset

Education

PMP certification

Tools

MS Project

Salesforce

Rocketlane

Power BI

Job description

We are seeking an AI delivery‑driven leader to guide complex, customer‑facing projects from initiation through closure. In this role, you will provide strategic directions across end‑to‑end delivery, act as the primary client partner, and ensure clear, consistent communication up to the leadership level. You will work closely with technical, product, and AI/GenAI stakeholders to drive roadmap alignment, support go‑to‑market readiness, and proactively manage risks, dependencies, and escalations.

The ideal candidate brings strong leadership presence, proven experience overseeing multiple concurrent initiatives, and a solution‑oriented mindset that drives team alignment, smooth execution, and measurable customer value.

Role Description

• Manage high‑visibility software and AI/GenAI projects, ensuring delivery aligns with scope, timelines, and customer expectations.
• Manage project plans, schedules, RAID logs, and all core project documentation.
• Provide clear and consistent communication with executive leadership.
• Drive ownership and accountability.
• Manage escalations with professionalism and urgency.
• Guide teams through the project lifecycle.
• Mentor project managers and help advance best‑practices across the PMO.
• Navigate shifting priorities and adjust project approaches to meet evolving business and customer needs.

Experience

• 8+ years of project management experience leading complex, customer‑facing software delivery projects.
• Proven success managing full end to end delivery using Agile, Waterfall, and hybrid methodologies.
• Experience delivering technical, SaaS, and AI/GenAI projects.
• Strong analytical skills with a track record of managing risks, revenue, and escalations.
• Excellent communication & expectation management.
• Advanced proficiency in project management and reporting tools (e.g., MS Project, Salesforce, Rocketlane, & Power BI).
• PMP certification required.

Additional duties: This job description is not intended to be all‑inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.