Project Manager Assistant: Client Services & Lab Liaison

Sgs; Ten Mile Run (NJ); On-site; USD 24,796 - 38,572; Full time

Job summary

SGS in Dayton, NJ is seeking a Project Manager Assistant to join the Client Services Team. The role supports project managers by handling bottle orders, change orders, login review in the LIMS, subcontracting, and PTO coverage, acting as a client advocate and laboratory liaison.

You will learn project complexities within your group, assist with communications, coordinate sampling logistics, and provide back-up coverage for managers as needed, ensuring timely delivery of analytical reports.

Qualifications

• Associates' degree or equivalent industry experience AND 0-1 years of experience (education, work related, or a combination) in sciences and/or customer service (Required)
• Bachelor’s degree in Environmental Science, Biology, Chemistry, or a related field and 1 to 2 years of relevant experience (education, work related, or a combination) in sciences and/or customer service (Preferred)
• Exceptional communication skills (Required)
• Advanced English language skills (Required)
• Advanced mathematical and reasoning skills (Required)
• Excellent attention to detail (Required)
• Solid critical thinking skills to anticipate and solve problems in a systematic manner (Required)
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) (Required)

Responsibilities

• Processes sample orders for all matrices and collection media types and coordinates delivery and pickup of sampling supplies and samples.
• Executes change orders, based on client instructions, to modify or add to the specifications originally requested on the chain of custody.
• Reviews login information daily as entered into the laboratory information management system (LIMS) and request corrections or modifications as needed.
• Informs clients of any sample receipt anomalies and provides technical support for the resolution of such issues.
• Assists in processing subcontract requests to internal and external labs for testing not offered within the home lab.
• Manages subcontracting and subcontracting data to ensure timely delivery of analytical reports to clients.
• Takes overflow phone calls. Assists clients with requests related to sampling, reporting, billing, etc. and takes messages for the Client Services team.
• Makes or returns specific phone calls as directed by project managers for their ongoing projects.
• Provides back-up coverage for project managers within functional group – both email and phone calls
• Checks on TAT and on time report delivery for project managers on your team.
• Assists login department in overflow and/or coverage situations.
• Performs other duties as needed.

Skills

Exceptional communication

Advanced English

Advanced math & reasoning

Attention to detail

Critical thinking

MS Office Suite

Education

Associates degree or equivalent

Bachelor’s degree in Environmental Science/ Biology/ Chemistry

Tools

LIMS

Job description

SGS in Dayton, NJ is seeking a Project Manager Assistant to join the Client Services Team. The role supports project managers by handling bottle orders, change orders, login review in the LIMS, subcontracting, and PTO coverage, acting as a client advocate and laboratory liaison.

You will learn project complexities within your group, assist with communications, coordinate sampling logistics, and provide back-up coverage for managers as needed, ensuring timely delivery of analytical reports.