Project Manager Assistant

SGS; Dayton (NJ); On-site; USD 38,000 - 52,000; Full time

Job summary

SGS in Dayton, NJ is seeking a Project Manager Assistant to join the Client Services Team. This role provides liaison support between clients and the laboratory, handling orders, change requests, and coverage for project managers.

You will review laboratory information management system entries, assist with subcontracting, support with billing inquiries, and help ensure timely delivery of analytical reports. Strong communication and detail orientation are essential.

Qualifications

• Associates' degree or equivalent industry experience AND 0-1 years of experience in sciences or customer service.
• Bachelor’s degree in Environmental Science, Biology, Chemistry, or related field with 1–2 years of relevant experience.
• Exceptional communication skills (Required).
• Advanced English language skills (Required).
• Advanced mathematical and reasoning skills (Required).
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) (Required).

Responsibilities

• Processes sample orders for all matrices and coordinates delivery/pickup of supplies and samples.
• Executes change orders to modify or add to specifications on the chain of custody.
• Reviews login information in LIMS and requests corrections as needed.
• Informs clients of sample receipt anomalies and provides technical support.
• Assists in processing subcontract requests to labs for testing not offered in-house.
• Manages subcontracting data to ensure timely delivery of analytical reports.
• Takes overflow phone calls and assists clients with requests related to sampling, reporting, billing.
• Makes or returns specific calls as directed by project managers for ongoing projects.
• Provides back-up coverage for project managers via email and phone.
• Checks on TAT and on-time report delivery for team; assists login department in coverage.
• Performs other duties as needed.

Skills

Exceptional communication

Advanced English

Advanced math & reasoning

Attention to detail

Critical thinking

MS Office proficiency

Education

Associates or equivalent

Bachelor’s in Environmental Science/ Biology/ Chemistry or related field

Job description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

Our Dayton, NJ laboratory is looking for a Project Manager Assistant to join their team! The Project Manager Assistant is a key member of the Client Services Team, serving as a client advocate and laboratory liaison. The Project Manager Assistant provides support within a functional group of Project Managers. This role is responsible for assisting with bottle orders, change orders, login review, subcontracting, and PTO coverage. The Project Manager Assistant is expected to become familiar with project complexities and develop a working knowledge of the ongoing project work within their functional working group to offer assistance to the project managers.

Job Functions

• Processes sample orders for all matrices and collection media types and coordinates delivery and pickup of sampling supplies and samples.
• Executes change orders, based on client instructions, to modify or add to the specifications originally requested on the chain of custody.
• Reviews login information daily as entered into the laboratory information management system (LIMS) and request corrections or modifications as needed.
• Informs clients of any sample receipt anomalies and provides technical support for the resolution of such issues.
• Assists in processing subcontract requests to internal and external labs for testing not offered within the home lab.
• Manages subcontracting and subcontracting data to ensure timely delivery of analytical reports to clients.
• Takes overflow phone calls. Assists clients with requests related to sampling, reporting, billing, etc. and takes messages for the Client Services team.
• Makes or returns specific phone calls as directed by project managers for their ongoing projects.
• Provides back-up coverage for project managers within functional group – both email and phone calls
• Checks on TAT and on time report delivery for project managers on your team.
• Assists login department in overflow and/or coverage situations.
• Performs other duties as needed

Qualifications

• Associates' degree or equivalent industry experience AND 0-1 years of experience (education, work related, or a combination) in sciences and/or customer service (Required)
• Bachelor’s degree in Environmental Science, Biology, Chemistry, or a related field and 1 to 2 years of relevant experience (education, work related, or a combination) in sciences and/or customer service (Preferred)
• Exceptional communication skills (Required)
• Advanced English language skills (Required)
• Advanced mathematical and reasoning skills (Required)
• Excellent attention to detail (Required)
• Solid critical thinking skills to anticipate and solve problems in a systematic manner (Required)
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) (Required)

Additional Information

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a callback. Please note, this phone number is not for general employment information but is only for individuals who are experiencing difficulty applying for a position due to a disability.

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